Overview
We are currently seeking adaptable, and patient focused candidates to work within our West Ambulance Control Centre as part of our busy Scheduled Care team. This role includes three key skillsets: Call Handling, Planning, and on the Day Controlling of Patient Transport services. You will manage inbound and outbound calls, gathering and assessing information from patients and healthcare professionals. You will plan and schedule patient journeys, allocating resources effectively to ensure eligible patients receive ambulance transport appropriate to their clinical and mobility needs. In addition, you will day control Patient Transport vehicles, working closely with ambulance crews, Health Boards, and partner organisations to respond to changes and ensure the safe, efficient, and timely delivery of the service.
Responsibilities
* Manage inbound and outbound calls, gathering and assessing information from patients and healthcare professionals.
* Plan and schedule patient journeys, allocating resources effectively to ensure eligible patients receive ambulance transport appropriate to their clinical and mobility needs.
* Day-of controlling of Patient Transport vehicles, working closely with ambulance crews, Health Boards, and partner organisations to respond to changes and ensure the safe, efficient, and timely delivery of the service.
Qualifications
* Ability to work effectively under pressure with minimal supervision.
* Strong IT skills, including accurate keyboard use of at least 30 words per minute.
* Proven communication and problem solving abilities.
* Comprehensive system training will be provided.
Desired Skills
* Good customer care
* Attention to detail
* Ability to work in a team with others
* Patient and calm in a stressful environment
* Sensitivity and understanding
* Discretion
* Effective communication skills
* Ability to follow on screen prompts
Hours and Shift Information
These are full time relief posts, working 36 hours per week across seven days. As a relief member of staff, you will be required to work a balanced mix of shifts, to support service needs. Shifts will be rostered between 07:30 and 18:00 Monday to Friday.
Right to Work and Sponsorship
To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.
As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website here.
Please note that SAS is NOT licensed to issue certificates of sponsorship under current UK Visas and Immigration (UKVI) regulations. Applicants must have the right to work in the UK without requiring sponsorship to work with us.
Equality and Diversity
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
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