Join to apply for the Customer Success Manager - UK Market role at Aircall
Aircall is a unicorn AI‑powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We’re redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace.
Our momentum comes from a simple but powerful idea: help every customer‑facing team work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post‑call tasks, and AI Assist Pro delivers real‑time guidance that helps people do their best work.
We’ve built a product customers love and a business that scales fast. Aircall operates in nine global offices (Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, and Mexico City), and is backed by world‑class investors.
At Aircall, you’ll join a company in motion—ambitious, profitable, and product‑driven—where impact is visible, decisions are fast, and growth is real.
How We Work at Aircall: We believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision.
About the team: Customer Success is at the heart of Aircall. We are looking for a tech‑savvy individual with strong relationship‑building skills to help customers succeed. You will play a major part in supporting our rapidly growing client base to ensure they grow businesses with Aircall.
Based in London, we are looking for engaged and passionate Customer Success Managers to work on the UK market.
Key Responsibilities
* Grow and nurture a portfolio of clients for the UK market by understanding their goals and needs and identifying opportunities for growth to realise cross‑selling and upselling.
* Maximise your portfolio’s expansion while minimising churn risks and contraction, and impacts on customer satisfaction.
* Own and manage renewal activities to execute a timely and profitable contract renewal.
* Gather customer product feedback to help shape and define the product roadmap.
* Develop and automate our processes, practices & tools.
* Bring in new ideas to delight our customers.
* Be the main point of contact for our customers to inform them about product releases.
Qualifications
* Excellent verbal and written communication skills.
* Fluent English is a must.
* Passion for consistently providing excellent customer experience.
* Comfortable managing several tasks and issues in a fast‑paced environment.
* Previous experience in a sales and/or CSM position is preferred.
Why join us?
* 🚀 Key moment to join Aircall in terms of growth and opportunities
* 💆♀️ Our people matter, work‑life balance is important at Aircall
* 📚 Fast‑learning environment, entrepreneurial and strong team spirit
* 🌍 45+ nationalities: cosmopolitan & multi‑cultural mindset
* 💶 Competitive salary package & benefits
DE&I Statement
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
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