We're looking to recruit a Telephonist to work at Central Car Auctions in Baillieston, Glasgow. We offer: 33 days' annual leave Flexible leave Generous employee discounts Private healthcare Workplace pension and much more Hours Full time: Monday, Wednesday & Friday 8.30am - 6pm and Tues & Thurs 8.30am - 5.30pm About the role Our Telephonist will deal with our customer enquiries in a friendly, professional manner, ensuring the customer experience is seamless from start to finish. As a Telephonist, you will work with a diverse team of CCA employees throughout the auction journey. You will engage with all departments on a daily basis. The role would be a great fit for someone who enjoys a varied workload in a fast-paced environment. You will have the ability to communicate at all levels and be extremely well-organised. Day-to-day duties Managing a very large volume of customer calls inbound for the branch Communicating with departments, management, and stakeholders throughout the business. Ensuring calls are dealt with effectively and efficiently. Providing the highest level of customer service. Mail duties. General administration duties as and when required. Logging information and managing internal systems. Essential skills A high level of accuracy and ability to multi-task during peak periods A fantastic telephone manner A genuine interest in delivering excellent service Good computer literacy and accurate keyboard skills Enjoy working with the public, both face to face and on the telephone The confidence to work independently and also as part of a team The ability to work well under pressure Our Culture Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals. To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.