Job Description
GloucesterPermanent Full-TimeAbout Bruton KnowlesBruton Knowles is a leading UK property consultancy providing expert advice across commercial property, land, development, valuation, utilities, and asset management. We are an independently owned company that is committed to delivering exceptional service to our clients through professional expertise, strong governance, and a collaborative approach.Purpose of the roleWe are seeking an exceptional and people focussed Office/Client Service Coordinator. This role will be the front of house for the whole organisation, responsible for delivering excellent client services and creating a positive first impression when clients attend the office in person or make contact via the telephone or other channels.The incumbent will ensure the smooth day-to-day management of our Head Office in partnership with fellow Senior Administrators.The successful candidate will be friendly, approachable, and passionate about delivering an exemplary service to clients.
Excellent communication skills are essential, through listening carefully, understanding the client, and responding clearly and effectively.Key ResponsibilitiesProvide and coordinate an exemplary client experience for visitors to our Head Office and those interacting with the office.Provide full support to Executive Team of Directors, including but not limited to coordinating executive meetings and other administrative dutiesCoordinate the incoming calls across for the company using the virtual telephone system to ensure calls are answered efficiently.Manage the rota for covering client service duties whilst absent or when volumes are high.Manage all office equipment including photocopiers and franking machines.Coordinate and deliver all bulk mail-outs in liaison with the Contracts Manager or other senior colleagues.Liaise with the property management company and take ownership of any property matters such as utility failures, maintenance, fire evacuations etc.Work with the Corporate Director to implement enhancements to the Head Office including meeting facilities.Essential RequirementsPrevious experience in a customer/client facing role providing an exemplary serviceExperience of supporting Directors/Senior Professionals with their requirementsExperience managing services and administration from a larger officeFamiliarity with office management systems and softwareKnowledge of telephone switchboard systemsExperience of handling difficult situationsKnowledge of data protection and confidentiality practicesAbility to engage with senior stakeholders and manage service deliveryA working knowledge of Microsoft Office and other packagesSkillsInterpersonal and Communication (Client Focussed)Problem SolvingTime Management and OrganisationTeamworkAdaptabilityAt Bruton Knowles we are an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.Please note, we are unable to provide employment sponsorship to candidates.TPBN1_UKTJ