Your role What you'll be doing Corpay^ is currently looking to hire a Customer Service Advisor within the UK Customer Service division. This position falls under the Fuelcard Company line of business based in Swindon, UK. This is a full-time permanent role working 5 days a week onsite. Working hours are Monday to Friday 8.45am to 5.15pm The role To support and retain customers by managing and exceeding expectations through delivery of a quality service that focuses on our customer centric approach. Key Accountabilities Build and develop positive relationships with all internal and external colleagues, suppliers and customers to ensure delivery of customer excellence whilst adhering to service level agreements. Proactively promote and/or sell relevant products/services to ensure the ongoing development of our business relationship, where appropriate. Manage all requests and queries, providing solutions and advice within the agreed service levels to ensure first class delivery as well as liaising with other areas of the business to fulfil customer requirements. Handle all queries, whether telephone or email-based enquiries within the established best practice and department procedures, to the satisfaction of both the customer and the business. Actively identify opportunities to improve service levels and propose solutions to enhance process efficiencies and contribute to service delivery levels. Developing strong customer relationships with the Customer Management portfolio of customers to ensure value added service is delivered with profitable outcomes. Act as a main point of call for Customer Management account closures by effectively handling objection calls and defending the fee model through card promotion, negotiation and referrals to Group companies. Adaptable to help with project work, pilots and reviews as outlined by the Team Manager. What we’re looking for At least 12 months' sales and customer service experience in a related environment Excellent telephone manner and keyboard skills coupled with strong communication, negotiation and closing skills Be self-starter, tenacious, resilient and have a positive attitude at all times whilst being impervious to rejection The rewards we’ll give you 4 X Life insurance Pension scheme 5% employer contribution Private Healthcare 25 days Holiday (plus Holiday Buy/Sell) Access to benefits portal Access to LinkedIn learning Free parking onsite INDOPS-INT LI-Onsite LI-SI1 About Corpay Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements. Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities. Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.