Great opportunity to work as a Customer Service Administrative Assistant for our client's key partner for a global third-party logistics provider.
Staffline is recruiting for Customer Service Administrative Assistant in Wellingborough.
The rate of pay is £12.21 per hour.
This is a full-time role working any 5 out of 7 days. The hours of work are:
- 8am to 4pm
Your Time at Work
As a Customer Service Administrative Assistant your duties will include:
- To act as the first point of contact for all day-to-day queries from the pubs, answering all incoming calls in line with customer agreed KPI's
- Log information on calls received and maintain detailed and accurate records
- Investigate all queries received and respond within agreed SLA's
- Liaising with internal departments to ensure that all issues impacting on service are communicated in a timely fashion
- Responding to all driver queries around service delivery
- Processing orders where required, ensuring a high level of attention to detail is maintained
- Management and escalation of complaints
- Auditing of helpdesk systems to ensure accuracy of data is maintained
- Ensuring full audit compliance to CMI guidelines within the Customer Service f...