Business Unit: TOCS – Service Protection – Change ManagementSalary range: £Hybrid with occasional travel to a Glasgow & Gosforth Hubs when requiredContract type: Permanent – Full time
You’ll have the opportunity to support the mature ITIL led internal Change Management governance process, ensuring the stability and reliability of the bank's IT infrastructure, by managing and overseeing all internal changes.
We’re seeking someone with a deep understanding of IT change management, risk assessment, and stakeholder coordination to safeguard the bank's interests, maintain internal governance and compliance with regulatory standards.
Working collaboratively with IT colleagues and supporting the wider Service Protection team to deliver results and identify ways to improve performance and effectiveness.
Interrogating ITSM tools (Service Now) to produce relevant MI reporting to exec level.
Ensuring that policies, procedures and standards are always followed, and activities are within regulatory and risk requirements.
Developing risk mitigation strategies, creating and maintaining team Controls, fulfilling Audit requirements as part of a continuous service improvement plan.
Evidenced capabilities in building new processes and appropriate documentation.
It’s a bonus if you have but not essential
ITIL Foundation or above qualifications
Experience working with Service Now software
Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
Up to five extra paid well-being days per year.
20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
Market-leading pension.
Free private medical cover, income protection and life assurance.
Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
If we’re lucky to receive a lot of interest, we may close the advert early, please ensure to submit your applications as soon as possible.
We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.
Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Banking – but fairer, more rewarding, and for the good of society. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.It’s important to note that there may be occasions where it’s not possible to interview all candidates declaring a disability who meet the essential criteria for the job. Now the legal bitAlthough some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK.
These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.