Job Title: Complaint Investigator Contract: Temporary (6–8 weeks) Start Date: ASAP Training Location (Week 1): Ealing, W5 Post-Training Location Options: Pitsea (SS13), Westminster Bridge Road (SE1), or Ealing (W5) Hours: Full-time, 37.5 hours per week We’re recruiting for a Complaint Investigator to join a busy complaints and contact centre team within a social housing organisation. This is an exciting short-term opportunity to support residents through fair, thorough and timely complaint resolution. Following a one-week training period in Ealing, you will be based at one of three locations of your choice and play a vital role in ensuring compliance with the 2024 Housing Ombudsman Complaint Handling Code while improving the resident experience. Key Duties and Responsibilities: Investigate and resolve complaints in line with SLAs and housing regulations. Engage with residents via phone, email and digital platforms with professionalism and empathy. Liaise with internal departments and external contractors to gather evidence and determine outcomes. Maintain accurate records using CRM and contact centre systems. Identify trends and feedback to management for continuous service improvement. Skills & Experience: Essential: Strong experience handling complaints, preferably in housing or the public sector. Excellent written and verbal communication skills. Proficient in CRM and contact centre systems (Genesy...