Job Summary
We are looking for an enthusiastic and dynamic team leader to support the effective delivery of our administrative service in Gastroenterology. If you thrive on a challenge and enjoy working in a very busy and demanding environment, this could be the role for you.
As a Team Leader, you will manage and lead a team of secretaries and other administrators. This will include recruiting and inducting new staff members, identifying training and support requirements, and managing overall performance on a day-to-day basis.
The postholder will have specific responsibility for driving forward excellent standards of administration and operations, and will use your management experience to lead on service changes and developments.
Main duties
The post holder will manage the delivery of a high quality, safe and compassionate administrative service to patients and clinical teams. You will have responsibility for ensuring that all processes are efficient and effective, to enable the team and the Trust to meet high standards of performance.
You will have excellent communication skills, ability to prioritise your own and others' workloads, ability to motivate and enthuse others, and a positive and flexible approach to the changing demands and opportunities of the service.
Job responsibilities
* Operationally responsible for the delivery of key performance indicators for secretarial, typing and administrative outputs in line with divisional and organisational goals and targets, including support for services to deliver against the Trust's clinical letter generation targets; oversee the generation of accurate, clear, and concise clinical correspondence across the Gastroenterology service and hold secretaries, typists and administrators to account.
* Operationally responsible for delivery of analysis, implementation and monitoring of departmental procedures liaising with other secretarial teams & departments to ensure processes meet the needs of services, divisions and the organisation.
* Responsible for the standard and quality of the secretarial, typing and administrative teams; request, analyse and act on information relating to general performance activity and quality, and take corrective action where appropriate to meet the required standards or improve quality.
Qualifications
Essential
* Educated to degree level or equivalent training or experience.
* Demonstrable working knowledge of Microsoft packages including Outlook, Word and Excel.
* Willingness to actively deliver personal development and training.
Desirable
* Certificate in Medical Terminology.
* European Computer Driving Licence.
* NVQ II in business administration.
* RSA II/III or equivalent demonstrable experience in typing/audiotyping (i.e., speed over 60 wpm).
Experience
Essential
* Maintenance of computerised files.
* Running and organising Outlook diary/calendar systems.
* Previous experience in a fast‑paced office environment.
* Previous experience as a Secretarial Team Leader.
Desirable
* Knowledge of security and dealing with confidential issues in relation to handling personal information.
* Knowledge of medical terminology and working in a healthcare environment.
* Understanding and experience of referral pathways.
* Complaint handling experience.
Additional information
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country i have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here: Criminal records checks for overseas applicants.
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