Medical Receptionist / Scanning Administrator
Beacon Primary Care is a community practice serving approximately 17,000 patients across West Lancashire. We are seeking a dedicated and enthusiastic medical receptionist to join our busy and supportive team.
In this role you will be the first point of contact for patients and will provide a professional, friendly, and efficient service at all times, ensuring the smooth day‑to‑day running of the practice.
Employment Details
Hours: 30 hours over 5 days per week.
Reports to: Practice Manager.
Key Responsibilities
* Open and secure the practice premises in accordance with established protocols.
* Manage and maintain the appointments system efficiently.
* Process patient requests for appointments, home visits, and telephone consultations.
* Signpost patients and callers to the appropriate healthcare professional or service.
* Handle, scan, and prioritize incoming and outgoing mail.
* Take accurate messages and ensure timely communication with relevant staff.
* Enter, update, and maintain patient records in line with practice procedures.
* Respond to enquiries from patients, colleagues, and external healthcare providers.
* Support the clinical team by preparing and clearing consulting rooms when required.
* Provide general administrative and clerical support to the wider team.
Qualifications
* GCSE level education or equivalent working experience.
* Experience in personal, telephone, or customer‑service environments.
* Good standard of English grammar and spelling.
* Accurate and thorough work, including filing.
* Computer skills with good keyboard speed.
* Friendly, approachable manner with good people skills.
* Clear and effective communication, written and verbal.
* Strong administrative and organisational skills with ability to prioritise work.
* Adaptable, flexible, and capable of working calmly under pressure.
* Ability to handle occasional exposure to challenging behaviour or emotional events.
* Respect for confidentiality and sensitive personal information.
* Positive team member, able to influence others constructively.
* Good attendance.
* Commitment to supporting a diverse population.
* Experience in a healthcare setting and clerical work is preferred.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure and Barring Service check will be required.
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