Description
Key Responsibilities
Portfolio Delivery & Performance
1. Manage all lettings activities (marketing homes, enquiry management, viewings, offers, tenancy progression and referencing, Right to Rent compliance, co-ordination of move in appointments, renewals) to target and on time.
2. Actively reduce re let times in stabilised stock and optimise pricing to achieve ERV/target rents.
3. Maintain accurate pipeline and MI (enquiries → viewings → applications → lets), providing updates and actions.
Scheme Mobilisation (New Developments)
4. Work with other teams to ensure properties are ready for leasing and occupancy.
5. Execute a ‘coming soon’ and day 1 marketing plan; enable pre leasing where feasible.
Marketing Execution & Demand Generation
6. Work with Operational teams to analyse rents and performance to maximise the efficiency and returns of our portfolio.
Customer Journey & Compliance
7. Run consistent, high quality viewing events and follow ups in line with our SOPs; capture and act on feedback within agreed SLAs.
8. Ensure applicants meet Lloyds Living’s referencing criteria (affordability, credit, Right to Rent) and that ASTs and prescribed information are issued correctly.
Systems, Data & Process Control
9. Keep accurate records across our PMS platform, SLM, including vacancy status, notice dates, diary tasks and tenancy documentation.
10. Escalate risks, bottlenecks, possible improvements and exceptions promptly.
Stakeholder & Partner Management
11. Coordinate with managing agents and regional teams to progress viewings, applications and lets; challenge under performance and agree recovery plans.
12. Work closely with Property Management teams to ensure smooth hand overs.
Skills & Experience
Must Have
13. Over five years senior lettings experience leading and growing teams across marketing, viewings, negotiation, move ins and renewals, ideally in new build or PRS.
14. Confident running mobilisations and launches with multiple stakeholders and tight timelines.
15. Solid working knowledge of UK lettings compliance (Right to Rent, prescribed information) and practical property standards at re let.
16. Competent user of lettings/PM systems (SLM, Qube).
17. Experience coordinating with managing agents in multi site portfolios and using dynamic pricing/incentive levers.
Nice to Have
18. Exposure to Shared Ownership or mixed tenure settings.
19. ARLA/Propertymark or equivalent accreditation (or willingness to work toward it).
We also offer a wide-ranging benefits package, which includes:
20. A generous pension contribution of up to 15%
21. An annual performance-related bonus
22. Share schemes including free shares
23. Benefits you can adapt to your lifestyle, such as discounted shopping
24. 28 days' holiday, with bank holidays on top
25. A range of wellbeing initiatives and generous parental leave policies
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern. If you'd like an adjustment to the recruitment process just let us know.
If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.