Salary: £30,000 - 55,000 per year Requirements: We are looking for at least 2 years of experience in IT support, service desk, infrastructure support, systems administration, or a similar technical role. We need strong technical aptitude and the ability to understand how systems, users, infrastructure, and business processes connect. We require good diagnostic and analytical ability, with a structured approach to identifying causes rather than only treating symptoms. We need sound judgement when assessing priority, urgency, business impact, risk, and the most appropriate way forward. We need the ability to make progress independently when dealing with unfamiliar issues, incomplete information, or technical uncertainty. We need working knowledge of Microsoft desktop environments, Microsoft 365, identity and access management, networking fundamentals, and common business IT systems. We require strong written and verbal communication skills, with the ability to explain technical information clearly to both technical and non-technical users. We need good organisational ability, attention to detail, accountability for own work, and the discipline to follow through on tasks properly. We need a professional, calm, team-minded, and customer-focused approach, especially when dealing with pressure, interruptions, or frustrated users. Desirable: exposure to ERP, CRM, reporting systems, PowerShell, endpoint management, VoIP, Hyper-V, Linux, ITSM tools, or Microsoft certification. Responsibilities: We provide responsive, professional IT support to colleagues and, where required, external customers. We provide 1st and 2nd-line IT support to users across hardware, software, networks, Microsoft 365, business systems, and user accounts. We proactively monitor, triage, prioritise, and take ownership of service desk tickets and IT tasks, ensuring timely progress and resolution in line with business impact, urgency, and service expectations. We communicate clearly with users, keeping them informed of progress, delays, workarounds, resolutions, and next steps. We support the administration of Microsoft 365, Entra ID, Active Directory, Teams, SharePoint, OneDrive, Exchange Online, endpoint devices, security groups, permissions, and user access. We assist with infrastructure support, maintenance, and troubleshooting, including network and telecoms, servers, virtual environments, desktops, laptops, mobile devices, printers, peripherals, storage, backups, and other IT equipment. We support core business systems, including ERP, CRM, reporting, logistics, stock, order processing, and accounting-related systems. We maintain accurate IT asset records, including hardware, software, licences, peripherals, user equipment, and access rights. We liaise with suppliers, service providers, and internal stakeholders to progress incidents, service requests, changes, and technical issues. We create and maintain documentation, knowledge base articles, procedures, checklists, asset records, and support notes where gaps or improvements are identified. We identify recurring issues, operational risks, inefficiencies, and opportunities for permanent fixes or service improvements. We assist with IT projects, system changes, device deployments, upgrades, maintenance tasks, and internal IT process improvements. Technologies: Active Directory Azure CRM ERP Hardware Hyper-V Support ITSM LAN Linux Microsoft 365 Mobile Network PowerShell SAP Security SharePoint Windows Office 365 Cloud TCP/IP VPN More: We are a small, hands-on IT team supporting around 200 users across 6 businesses, 14 UK locations, and our Ireland operation. Our environment is broad and practical, covering Windows desktop and server environments, Linux, Hyper-V clustered hosts, Microsoft 365, Entra ID, Azure services, Active Directory, ERP, CRM, SAP BusinessObjects / Crystal Reports Server, LAN/WAN/Wi-Fi networking, firewalls, VoIP/SIP telecoms, endpoint management, IT asset management, service desk, and ITSM processes. We value helpfulness, common sense, quality, and getting things done properly, and we support ongoing development where relevant to the role and business needs, including Microsoft certification, technical training, systems knowledge, and specialist areas. We are makers, gamers, craftors, creators and engineers, inspired by transforming our clients businesses through experience and design, and we take pride in designing better customer experiences and solving business problems with creativity and care. last updated 21 week of 2026