Colleague Relations Assistant
Stafford Fulfilment Centre
Grade G £25,000, 39 hours, Monday - Friday
At Pets, our aim is to give the nation’s pets what they need to be at their ball-chasing, tail-wagging best. Because we will not rest until every spaniel has a squeezy toy. Every calico has a cat tree. Every rabbit has a run. We are motivated to find the best talent in the Logistics & Distribution industry. Right now, we are looking for a Colleague Relations Assistant to join our People at our Fulfilment Centre in Stafford.
The Role
The Colleague Relations Assistant manages communications, performs administrative tasks, supports meetings, maintains records, assists with absence management, handles simple cases, oversees occupational health referrals, and participates in projects. They balance resolving issues independently and escalating them when necessary. You will be working closely with the Colleague Relations Advisors and People Relations Lead.
Key Responsibilities
1. To manage the colleague relations inbox ensuring case allocation and timely responses to emails.
2. Ability to understand when to take responsibility to resolve issues and when to escalate to Colleague Relations Advisor or People Relations Lead.
3. Admin Tasks: electronic filling, scanning paperwork and shredding paperwork
4. Support hearings and meetings as note takers on occasions.
5. Create new and maintain all ER cases onto HEAT (Case management system) ensuring records are up to date and documented accurately in all ER activities.
6. Maintain the IDGA case trackers for warehouse and transport ensuring records are up to date and documented accurately.
7. Assist with the absence management process sending welcome back to work interviews to managers to conduct meetings with colleagues, create daily absence statics.
8. Be responsible for managing the less complex cases (AWOLs and Probations) with support from Colleague Relations Advisors.
9. Maintain the occupational health referral process
10. Opportunity to be involved in project work as required
What you will bring
11. You are a team player who respects and adheres to our business values, naturally demonstrating our core behaviours.
12. You are driven to do your best in all situations.
13. You help create a friendly and supportive working environment.
14. You are a strong collaborative team player.
15. You possess excellent organisational skills and attention to detail.
16. You have strong communication and interpersonal skills.
17. You can show initiative.
18. You can manage your time effectively.
19. You can work under pressure and meet deadlines.
20. You have good problem-solving skills and diplomacy.
21. You possess sound administrative and IT skills.
22. You are self-motivated and enthusiastic.
23. CIPD Level 3 qualified or working towards this qualification is preferred but not required.
What you will get in return
24. Attractive rates of pay.
25. Annual Leave (including Bank holidays), with an increase after 2 years continuous service.
26. An extra day’s holiday when it is your birthday.
27. Stakeholder pension plan
28. Personal Health Insurance scheme (if in Pension Scheme)
29. Life assurance
30. 20% Pets at Home discount scheme after 12 weeks service
31. Pets’ “Treats” voluntary benefits package
Click to read our Values & Behaviours
Click for more details and her benefits