Overview
Impact are looking for a confident and capable Customer Service Advisor to support our client through their peak period. This is a temporary contract (2-3 months) to start immediately and run through to the New Year. Hybrid working - 2 days from home. Full-time, Sunday to Thursday. Salary £12.98 / £27,000 FTE. Location: Peterborough.
Job title
Customer Service Advisor
Responsibilities
* Manage customer service inboxes, responding to enquiries within SLAs and response timeframes.
* Deal with escalated issues such as missing delivery, payment issues, refunds.
* Help with daily, weekly and monthly reports.
* Work with third party contact centre to ensure processes and guidelines are adhered to.
* Work with supply chain and other internal business teams to review processes and enhance customer experience.
What We Need From You
* Experience in a customer-focused role.
* Excellent written communication as the role is mostly email-based.
* Good IT skills, preferably experience using a CRM system such as Salesforce, and MS Excel.
* Good administration and organisation skills.
Other Details
* Hybrid working - 3 days in office, 2 days WFH.
* Full-time hours: 8.30am - 5pm (30-minute paid break, 30-minute unpaid break), 40 total. Sunday to Thursday.
* Successful candidates must be available for immediate interview and start.
Impact Recruitment is an employment agency working on behalf of our client. All responses will be managed in accordance with GDPR.
Please note: due to the high volumes of applications received only shortlisted candidates will be contacted within 72 hours of application. Thank you.
Additional information
Seniority level: Entry level. Employment type: Full-time. Job function: Customer Service. Industries: Administrative and Support Services.
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