Health Care Assistant - Llanfairpwll Health Centre
Join our bank of relief/occasional staff providing phlebotomy and health care services in South Anglesey. You will be asked to cover planned and unscheduled absences sometimes at short notice. Training will be provided for the right candidates. Occasional hours/flexibility.
About us
Rural practice with 2 surgeries 8200 patients in beautiful South West Anglesey. Llanfairpwll Health Centre & Meddygfa Penbryn Surgery. 7 GPs 1 ANP experienced practice nurses, health care assistants and a well established admin team. EMIS clinical system. It’s a happy supportive place to work with a good team spirit.
Job responsibilities
Working under the supervision of the Nurse Team and strictly in accordance with practice guidelines and protocols, the health care assistant will assist the practice clinical team in the provision and delivery of prescribed patient care programmes.
* Phlebotomy
* INR testing using Coaguchec and STAR software and actioning results
* ECG recording ensuring the results are made available to the doctor and recorded in the patients records.
* Treatment room cleanliness, preparation of instruments / treatment room. Complying with infection control standards
* Stocking consultation rooms with clinical consumables
* Daily recording of vaccine fridge temperatures
* Measuring blood pressures, heights, weights, checking urine
* Patient health checks including COPD screening
* Preparing and maintaining environments and equipment before, during and after patient care interventions
* Assisting GPs during the performance of minor surgery
* Nasal / skin swabs taking
* Stock control, ordering clinical supplies
* Maintaining a log of medical equipment, scheduling and arranging servicing / calibration, fault reporting & arranging repairs.
* Chaperoning intimate procedures, helping the elderly or disabled with dressing
* Arranging clinics such as Diabetic, Asthma – maintaining the patient register/database, sending letters, making telephone calls to patients to arrange appointments, producing patient labels etc.
* Helping to raise awareness of health and well‑being and how it can be promoted
* Assisting with the collection and collation of data on needs related to health and well‑being
* Assisting with the organisation of periodic vaccine campaigns e.g. Flu.
* Prepare specimens for transport to the laboratory.
* EMIS system proficient, preparing patient searches and other skills required for the role.
Health Care Level 1
All duties as above.
Health Care Level 2
All Level 1 duties plus:
* 24‑hour Ambulatory Blood Pressure monitoring
* Handheld ECG (Omron) process
* Wound care assessments, dealing with simple wounds and dressings
* Basic dietary/lifestyle/weight management advice
* Summarising clinical notes & clinical coding letters that have been scanned to medical records
* Updating STAR software and ensuring latest version it available across the practice
Health Care Level 3
All Level 1 & 2 duties plus administering vaccinations under a PSD (competency assessed) e.g. Flu.
Confidentiality
* In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
* In the performance of the duties outlined in this job description, the post‑holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
* Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety
* Using personal security systems within the workplace according to practice guidelines
* Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
* Responsible for the correct and safe management of the specimen process including collection, labelling, handling..
* Management and maintenance of Personal Protective Equipment (PPE) for the practice including provision, ordering, availability and ongoing correct usage by staff
* Responsible for hand hygiene
* Ownership of infection control and clinically based patient care protocols, and implementation of those protocols across the practice
* Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate
* Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
* Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
* Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc are sufficient to ensure a good clinical working environment
* Safe management of sharps procedures including training, use, storage and disposal
* Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
* Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
* Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business
* Undertaking periodic infection control training
* Routine management of team areas, and maintenance of work space standards
* Waste management including collection, handling, segregation, container management, storage and collection
* Spillage control procedures, management and training
* Decontamination control procedures, management and training, and equipment maintenance
* Maintenance of sterile environments
Equality and diversity
* Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
* Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
* Behaving in a manner which is welcoming to and of the individual, is non‑judgemental and respects their circumstances, feelings priorities and rights.
Personal/Professional development
* Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
* Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality & Continual Improvement
* Alert other team members to issues of quality and risk
* Assess own performance and take accountability for own actions, either directly or under supervision
* Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
* Work effectively with individuals in other agencies to meet patients needs
* Effectively manage own time, workload and resources
* To do your job well and improve it!
Communication
* Communicate effectively with other team members
* Communicate effectively with patients and carers
* Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services
* Apply practice policies, standards and guidance
* Discuss with other members of the team how the policies, standards and guidelines will affect own work
* Participate in audit where appropriate
Skills mix required for role
* Clinical background & keen interest in further developing clinical skills
* Good communication and organisational skills
* Knowledge of EMIS an advantage
* General PC skills, knowledge of Word, Excel, Outlook
* Experience of working in a patient/customer facing environment
* Must be able to work effectively as part of a team and without direct supervision
* Must demonstrate the ability to deal with patients in a professional manner & to maintain confidentiality at all times.
Person Specification
Experience
* Working elsewhere in a similar role within health care without direct supervision
* Experience of working in a health care role in primary care
Skills and Knowledge
* Friendly, good communication skills and a team player
* Experience working in a health care environment
* Good organisational skills
* Knowledge of EMIS clinical system although training will be provided
Qualifications
* 4 x GCSE grade C and above
* Qualified in phlebotomy
* NVQ level 2 in Health & Social Care or level 3 Health Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Salary Available Upon Request
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