Maintenance Planner
Location: 4040 Lakeside, B37 7YN
Hours: 37 hours Monday – Friday between 8am and 6pm
Salary: £37,595 per year
Employment type: Permanent, Full-time
Key Responsibilities
* Manage maintenance work orders from creation to completion, ensuring targets are met
* Act as the main contact for customer and internal enquiries, providing timely updates
* Coordinate with supervisors and engineers to deliver efficient maintenance services
* Raise and manage jobs using housing and scheduling systems (DRS/ActiveH)
* Monitor progress, ensuring accurate records and compliance with processes
* Support complaint resolution and use feedback to enhance service quality
* Ensure effective first-time fixes and manage follow-on works
* Assist with out-of-hours emergency support when required
* Promote health & safety and ensure adherence to policies and procedures
* Contribute to service improvements and support team development
* Take initiative, solve problems, and adapt to changing priorities
* Work closely with teams across the business to find ways to improve our repairs service and make a real difference for our customers.
* Use data and insights to help teams work more efficiently, deploy resources effectively, and achieve outstanding results.
Qualifications and Experience
* Experience using IT systems, including Microsoft Office, scheduling, and performance management tools
* Strong administrative skills and knowledge of office procedures
* Experience working in a target-driven, team environment and use initiative
* Understanding of housing maintenance processes (desirable)
* Excellent communication skills, with a confident and professional telephone manner
* Ability to handle challenging situations and resolve problems effectively
* Data awareness, including confidentiality and data protection principles
* Flexible and adaptable, with a positive approach to change
* Committed to equality, diversity, and delivering a customer-focused service with integrity
Manager’s Quote
We’re looking for a proactive and organised individual who thrives in a fast-paced environment and takes pride in delivering an excellent service for our customers. You’ll play a key role in keeping our repairs and maintenance service running smoothly—coordinating effectively, communicating with confidence, and taking ownership to resolve challenges. If you enjoy working as part of a supportive team, making a real difference to customers, and being empowered to make decisions, this is a fantastic opportunity to grow and succeed with us.
What We Offer
* Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
* Professional Growth: Opportunities for continuous learning and career advancement.
* Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.
* Annual Leave: Annual leave starts at 26 days per year plus bank holidays.
* Annual leave purchase scheme – option to buy up to an additional 5 days per year.
* Enhanced family leave (maternity, paternity and adoption).
* Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match.
* Health and Wellness: Comprehensive health insurance and wellness programs.
* Work-Life Balance: Flexible working hours and generous leave policies.
* Employee Development: Access to training programs and career development resources.
#J-18808-Ljbffr