Application Deadline: 30 November 2025 Department: Customer Experience Employment Type: Permanent - Full Time Location: Stratford-Upon-Avon Reporting To: Supplier Engagement Manager Compensation: £25,500 / year Description As the UK’s leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste-free world. To date, our teams work in partnership with more than 400 customers, in nearly every corner of the globe. Valpak contributes to achieving the mission of Reconomy’s complete global compliance offering – Comply Loop. Solving increasingly complex environmental regulatory challenges using data, expert local knowledge, and through leadership to drive business accountability across the globe. Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we'd love to have you on our team. About The Role The Customer Advisor will liaise with suppliers, assisting them with their data submissions relating to our clients’ obligations under the Packaging, WEEE, Batteries and Plastic Tax regulations, alongside additional data requirements with the commencement of EPR. The SEA will work alongside Data Administrators, Account Managers and Data Team Managers to effectively communicate requirements for obligations calculations for a range of accounts. The Customer Advisor will support with suppliers of Data Insights’ customers to collect information by email, telephone, and live chat, as well as present webinars and proactively engage with the member’s supplier base. They will also interact with other departments within Valpak, as well as external organisations, and will therefore need excellent communication skills and a high level of professionalism. Key Accountabilities Customer service To produce written communication with clients and suppliers through emails To provide telephone and live chat support to clients and suppliers when collecting packaging weights information Conduct webinars regarding the process of data submission on our platforms Data cleansing and maintenance To use in-house computer software to process packaging evidence information To use MS Excel and CRM applications to check and improve accuracy of data within supplier database To analyse submitted Plastic Tax evidence under HMRC criteria Collection of packaging, WEEE and batteries data To contact the suppliers of Data Insights’ clients to gain weights information by email To encourage and support supplier data submission through email and phone chases Understanding of the packaging, WEEE, and batteries regulations To receive in-house training on the packaging, WEEE and batteries regulations To provide support to the Account Managers in the calculation of the packaging, WEEE and Batteries waste submissions Valpak company policies To work within the guidelines of Valpak’s ISO accreditation and Risk Management Policies To adhere to all of Valpak’s Health and Safety Policies Improvement and development To identify efficiencies to the engagement process where procedures can be more proactive To identify any potential anomalies in the Data Hub and feedback to Development team Key areas Provide excellent customer service when dealing with clients and clients’ suppliers Develop a good understanding of Data Insights’ services and processes Provide a high standard of accuracy in collection and management of data What we need from you Experience, Skills Task Driven Confident working with data via MS Excel Experience of working in an office environment using email and telephone is desirable Experience of analysing and manipulating large volumes of data is desirable Ability to speak Mandarin fluently is desirable Must have high standards of accuracy and attention to detail Must have excellent communication skills, both verbal and written Must be a confident individual who can work well on their own or as part of a team Must have high level of professionalism An interest in environmental issues is desirable Qualifications Full UK Manual Driving License Minimum: Grade C in Mathematics and English GSCE/O Level standard Desirable: Educated to at least A level standard or equivalent What we offer Dual Location / Hybrid worker Status Participation in our annual Incentive Plan (VIP) - up to 10% bonus 25 days annual leave plus bank holidays, volunteering day and your birthday off! Option to buy and sell up to 9 days annual leave Access to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membership Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes Pension scheme up to 8% employer contribution Access to reward & discount platform Wellbeing initiatives