The post holder will provide administrative support to the Senior Membership Coordinator.
Specific accountabilities:
* Act as point of contact for membership enquiries.
* Deliver membership-related advice and administrative support to our members, applicants and customers.
* Maintain and keep accurate records of members on the CRM system. Comply with all good practice guidance including data protection.
* BCF member communication distribution – referencing and distributing information to different technical committees, paying particular attention to detail. Uploading information to the BCF website.
* Produce and distribute certificates and welcome/renewal packs for new and existing members.
* Cover the Technical and Membership Executive in their absence.
* Covering staff absences and support with general administration in the team as required specifically member comms.
* Manage the Clevershare screens and welcome.
* Managing BCF member meetings through the CRM system and internal meeting calendar.
* Coordinate BCF member meetings (up to 60 per year, 10-20 delegates per meeting, mainly at BCF office in Coventry). Following up with attendees, liaising with speakers, sending out information, confirming numbers/meeting room/catering arrangements with Technical and Membership Executive. Liaising with hotels on occasions when the meeting is out of house.
* Responsible for member and outside meeting bookings including hosting – liaising with the Technical & Membership Executive and Office Manager in setting up of meeting rooms, refreshments and lunch, clearing and cleaning down.
* Meet and Greet visitors/members to BCF’s Spectra House. Oversee visitor’s attendance log for the office.
* Supporting the order of catering supplies for the meetings.
* Help to grow meeting room bookings at Spectra House.
* Support Mailings - physical distribution of marketing material (labelling, envelope stuffing)
* Telephone reception duties, forwarding calls and taking messages logging help desk enquiries in Asana and managing responses.
* Manage stocks of stationery, photocopier parts, and refreshments.
* Other work as required to support the Office Manager with HR tasks such as recruitment and holiday/absence records as requested.
* Conference & awards administrative support.
* Some event attendance may require overnight stays (four events a year).
Required:
Experience:
Administrative experience: Minimum of 3 years
GCSE or equivalent (preferred)
Experience of use;
· CRM system (or similar)
· ASANA
· Highly proficient in IT/ Microsoft
· Ability to manage multiple priorities and consistently meet deadlines in a fast-paced environment.
Advantageous:
· Experience of working for a non-profit, trade association
· Membership experience
* Company events
* Company pension
* Cycle to work scheme
* Free parking
* On-site parking
* Private medical insurance
* Sick pay
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