Join Our Team as a Concierge!
Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive, customer-focused Concierge to join our dynamic team in Cambridge.
If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.
* Location: Cambridge, CB3
* Annual Salary: £30,000
* Hours/Working Pattern: 4 on 4 off, 7am-7pm
Please note, we are expecting this role to be available from the 1st September (Dependent on when the estate is handed over).
What You'll Be Doing:
* Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
* Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns to the building manager as needed.
* Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
* Parcel Management: Handle and record deliveries for residentsensuring a smooth communication and pick up.
* Safety Checks:Looking out for H&S hazards on site patrol,Assist with fire alarm, emergency lighting, and smoke vent testing.
* Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience
* Cleanliness of Communal areas: Vacuum & mop floors, Dust and polish wooden elements, Clean windows, Cleaning light fittings and replacing bulbs as required, Litter picking, Sweeping pathways, Gardening (Weeding, pruning, hedge trimming).
What You'll Bring:
* Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
* Excellent communication skills – both written and verbal.
* Health & safety qualifications are advantageous but not essential.
* A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.
Perks of Joining Us:
* 20 Days Annual Leave (Pro Rata) + Bank Holidays + Your Birthday Off.
* Cycle to Work Scheme
* MediCash
* SmartHealth – Online health services for you and your immediate family.
* Eye Care Vouchers to support your well-being.
* Perkbox Rewards to enjoy exclusive offers.
* Company Social Events
* Pension Plan
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