Senior Software Engineer (C#, SQL) Incident Support Team
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Up to £70,000 + Generous On-Call Allowance
Remote-First | UK-Based | Full-Time | Permanent
Are you a hands-on software engineer with a knack for solving complex problems and a passion for system reliability?
Were looking for a Senior Software Engineer (Incident Support) to join a collaborative, forward-thinking engineering team that powers critical technology in the utilities space. Youll play a vital role in incident management, using your technical skills to resolve, prevent, and learn from system issueswhile also contributing clean, high-quality code as part of a modern Agile squad.
What Youll Be Doing
Contribute to the design, development, and refinement of features and services using C#, SQL, JavaScript, and React.
Support your team with mentoring, peer reviews, and continuous technical improvement.
Investigate and resolve incidents, analysing logs, data, and reports from the service desk.
Work closely with engineering leadership and product owners to prioritise incidents and drive preventative measures.
Take ownership of observability strategiesmonitoring standards, alerting practices, and visibility improvements.
Engage in Agile ceremonies and collaborate across disciplines to support efficient delivery and operational excellence.
Why This Role Stands Out
No immediate on-call: You wont join the on-call rota right away. Youll be given time to settle in, learn the systems, and contribute meaningfully before taking on out-of-hours responsibilities.
Realistic expectations: The incident volume in this area is low, and when on-call does begin, its shared fairly across a team of experienced engineers.
On-Call Allowance (Once Live)
£200 monthly retainer, fixed £60 per incident plus up to x2 your hourly rate to deal with any incidents.
Time-critical response expectations apply when on call: respond to alerts within SLAs, be contactable by phone, and be able to access your work laptop within 30 minutes.
What Youll Bring
Strong experience in incident management and technical support alongside software delivery.
Solid knowledge of C#, SQL, JavaScript, and React.
A proactive mindset with the ability to triage and troubleshoot real-time issues.
Strong understanding of Agile delivery, DevOps culture, and continuous improvement.
Excellent communication skills and a collaborative attitude.
Benefits Snapshot
While the team is remote-first, the culture is built around connection, learning, and growth. Youll benefit from:
Remote-first work culture with flexibility to support work-life balance.
Generous holiday allowance and supportive policies around wellbeing.
Company-wide development opportunities, mentorship, and learning communities.
A positive, people-first environment where your voice matters and your impact is recognised.
If youre someone who thrives under pressure but also loves clean, well-structured codeand youre looking for a company that balances innovation with care for its peoplethis could be your ideal next step
We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect, regardless of background.
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