Are you passionate about visitor experience and connecting people with nature? We're looking for an inspiring and creative manager with excellent people skills combined with a passion for connecting people with nature.
Visitor Experience Manager
Reference: JUN20253487
Location: Newport Wetlands, Nash NP18
Terms: Permanent, Full-Time, 37.5 hours per week
Salary: £27,123.00 - £28,956.00 Per Annum
You will be providing a unique and fascinating visitor experience inspiring our visitors to support nature conservation now and in the future. With over 70,000 visitors a year and a thriving membership recruitment operation, Newport Wetlands is a key site for connecting people with nature.
Working with the Visitor Experience Team and volunteers, you will ensure a coherent visitor offer is delivered whilst also working with the HQ team to ensure the highest quality of RSPB visitor experience.
Newport Wetlands is a special area for wildlife and a gateway to the Gwent Levels, lying between the Severn estuary and the river Usk. It is one of the most important areas of wetland habitat in Wales, providing a haven for wildlife on the edge of the city and is a popular visitor attraction. With Key species like Bittern and Shrill Carder Bumblebees you will lead a team to deliver high quality events and create engaging content for social media.
Essential:
* Computer literate including use of social media to adhere to brand requirements.
* Knowledge of visitor engagement.
* Sound understanding of systems and procedures necessary to run a commercial visitor
* operation.
* Excellent verbal and written communications skills.
* Proven ability to plan and prioritise workloads.
* Natural leader who can motivate and inspire people at all levels.
* Problem solver who works on own initiative.
* Can manage and respond to customer needs / feedback.
* Track record of managing a successful visitor project or visitor attraction.
* Experience of
o managing and delivering targets and KPI’s.
o analysing and interpreting data in a visitor experience environment.
o planning and delivery a high quality visitor offer.
o managing a team of staff and/or volunteers.
Desirable:
* Tourism or leisure related qualification, ideally at HND level or equivalent.
* Working knowledge of Equal Opportunities and Diversity.
* Health & Safety in the workplace.
The ideal candidates will have strong communicating skills, proven experience at delivering events and a high standard of visitor experience and marketing - if that's you we'd love to hear from you!
Closing: Sunday 27th July
To complete your application online please CLICK HERE
#J-18808-Ljbffr