Job Description
As a Telesales Executive, you will work as part of our fantastic Direct Sales team. You will be responsible for taking inbound calls from Direct customers and outbound to existing customers who may i.e. be coming to the end of their mortgage term. You will also be taking sales calls from inbound potential customers and be setting appointments for the Relationship Managers & Mortgage Advisors.
As a Telesales Executive, you will work as part of our fantastic Direct Sales team tasked with Direct Sales and setting appointments for the Relationship Managers & Mortgage Advisors. You will be taking warm inbound sales calls from potential customers and making equally warm outbound calls are to existing customers who might be i.e. coming to the end of their term and in need of a new mortgage product.
You will be given leads each day and the focus of the calls will be about quality rather than quantity. You will become a product expert and be able to support customers with the products they need for the purchase of property.
This sales role is available due to internal promotion. We want you to have a long and successful career with us and we always aim to promote from within. We offer true career opportunities with training opportunities, including qualifications in Mortgage Advice Practice (CeMAP)
As a Telesales Executive, we are looking for you to:
* Create sales opportunities through inbound/ outbound calls with commercial and personal customers to establish the nature of their business, growth plans & future finance needs
* Have an appetite to learn about Together’s products and underwriting criteria (you would be given full training) so you can refer customers that meet the requirements as prescribed within the lending policy
* Consistently provide a high level of service to all customers, to maximise the potential from each call and help customers achieve their goals
* Ensure all policies and procedures are adhered to with all contacts so that regulatory requirements are met
Qualifications
* Proven track record of customer service orientation and rapport building skills
* Ideally experience of generating new leads and creating sales appointments
* Strong interpersonal and communication skills
* Full use of Microsoft suite of products
Please note that shifts alternate between 9am - 5:30pm and 10:30am to 7:00
Additional Information
If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.
Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Click here for more information on our Recruitment Process
Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.