Lakes, Lakeside area, Gloucestershire / Tewkesbury, United Kingdom
We are seeking a Sales Office Administrator to support our dynamic sales operations with exceptional service and administrative assistance. If you’re organised, customer-focused, and thrive in a collaborative environment, we’d love to hear from you!
Applications: CV to Tracey.boulton@lakesuk.com
Responsibilities
* Process orders from a shared inbox, advising the customer of any price discrepancy, stock issue, or delivery date
* Process orders taken over the telephone, advising delivery dates and stock availability
* Answer telephone queries from customers relating to price, stock levels or delivery issues
* Ensure customer pricing is up to date on Sage
* Ensure customer information is up to date on Sage and the CRM system
* Take part in product training and keep up to date with new products
* Contribute towards departmental KPIs
* Support the external Area Sales Managers with administrative tasks
* Carry out general administration duties related to a busy sales department
* Cross teamworking and support
Skills
* Previous sales order processing experience is essential
* Customer focused with strong communication skills, both written and verbal
* Confident on the telephone and willing to be an active member of the call centre
* Accurate with high attention to detail
* Previous experience with Sage and CRM software is desirable
* Competent in use of Outlook and Excel
* Comfortable in policing sales pricing and discounts
* Ability to prioritise own workload and work to deadlines
* Confident in contributing to new ideas/solutions
Additional information
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Administrative
* Industries: Wholesale Building Materials
Note: This description reflects the responsibilities and requirements for the role as posted. No long-standing boilerplate or unrelated postings are included here.
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