About the Team
You will be joining the Retail Costs Team within Retail Finance, a highly visible function that partners closely with senior leaders across Channel Operations and Customer Contact & Service. The team plays a critical role in supporting the delivery of the Retail strategy by providing clear insight, constructive challenge and robust financial governance across a large and diverse cost base. This is a collaborative, fast‑paced environment where your analysis directly informs strategic decisions and investment choices.
More About the Role
As Finance Manager – Retail Non‑Labour Costs, you will act as a key finance business partner to the Director of Channel Operations and the Director of Customer Contact & Service. You will be accountable for the financial oversight of significant non‑labour cost areas, including Security & Guarding, Contact Centres and a range of store‑controllable costs. Your day‑to‑day work will involve reviewing cost performance, identifying risks and opportunities, and supporting prioritisation and trade‑off discussions with senior stakeholders.
You will lead the planning, budgeting and forecasting cycles for Retail Non‑Labour Costs, while ensuring strong governance around operating and capital expenditure. The role also involves challenging investment proposals, appraising returns, and embedding learnings into future decision‑making. In addition, you will provide ad‑hoc and forward‑looking analysis to support commercial decision‑making and lead a team to deliver high‑quality outputs within a culture of curiosity and continuous improvement.
More About You
You are a commercially minded finance professional who thrives in a business‑partnering role and enjoys influencing decision‑making at senior level. You are comfortable holding stakeholders to account while maintaining strong, collaborative relationships, and you bring confidence when challenging assumptions and investment choices. You approach problems with curiosity, anticipate risks before they materialise and remain resilient when operating in a complex and fast‑moving environment.
You will be an effective communicator, able to adapt your style to audiences with varying levels of financial knowledge. You are organised, disciplined and capable of managing competing priorities, while remaining focused on delivering insight that drives improved performance and value for money.
Essential Criteria
* Professionally qualified accountant (ACCA, ACA or CIMA).
* Demonstrable experience of financial ownership of P&L and balance sheet performance.
* Proven ability to influence and challenge stakeholders up to Director level using clear financial insight.
* Evidenced experience of leading budgeting, forecasting and planning cycles.
* Demonstratable experience of maintaining robust financial controls and governance over operating and capital expenditure.
* Experience working within Retail or a similar industry.
We are committed to being a truly inclusive retailer and welcome applicants from all backgrounds.
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