Job Description
Position: Business ManagerLocation: Powell's Funeral Directors, Hertford, Ware and HoddesdonJob Type: 38.33 Hours per weekSalary: £38,000 - £40,000 per annum (dependent on experience) + £4500 car allowanceAre you a commercially minded and people-focused leader looking to make a real difference? We're looking for a dynamic and driven Business Manager to oversee the operations and performance of our funeral branches within the Powell's Funeral Director brand.As a key figure within our team, you'll be responsible for delivering outstanding care to families, developing high-performing teams, and driving revenue growth - all while upholding the exceptional standards that define our reputation.Why This Role MattersAt Dignity, we believe every farewell deserves compassion, professionalism, and care. As a Business Leader, you'll ensure that each branch within your brand not only meets these standards but also thrives commercially, operationally, and within the community it serves.The RoleThis is a rewarding and multifaceted leadership position that combines business acumen with empathy and service.
You'll take ownership of operations, people, client satisfaction, and local marketing initiatives - helping your brand succeed as a trusted presence in the community.Key Responsibilities: Lead and manage day-to-day operations across multiple branchesDrive revenue growth through effective service offerings and client engagementDeliver excellent service and respectful care for clients and the deceasedUphold all industry, regulatory, and company standardsDevelop and execute marketing plans to grow brand presence locallyFoster relationships within the local community through outreach and eventsManage financial performance and cost control to ensure long-term sustainabilityRecruit, train, coach, and support your team to deliver consistently high performanceEnsure compliance with FCA standards for all funeral planning activityAbout YouWe're looking for someone who: Has proven experience in leading high-performing teamsBrings strong commercial, financial, and operational acumenIs empathetic, service-oriented, and committed to excellent client outcomesHas knowledge of marketing principles, including digital and community engagementEnjoys analysing data and making insight-driven decisionsIs confident working independently and thrives on delivering resultsHas excellent communication, planning, and problem-solving skillsIs digitally savvy and comfortable using Microsoft Office and scheduling toolsDesirable experience: Background in multi-site or regional managementUnderstanding of funeral or service-based industriesCompetence with financial and performance reporting toolsWhat We Offer A meaningful leadership role with real community impactFull training and support from regional and central teams25 days annual leave + bank holidaysCompany pension, life assurance, and employee assistance programmeBUPA private healthcare (Self)Car allowance (if applicable)Annual company bonusWhat are the next steps?If this sounds like the right role for you and you're ready to bring care and professionalism to an essential service, simply click the 'apply' button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.About UsWe are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism.Now we are building the UK's leading end of life company.
As part of the Dignity Group, we also operate Farewill, the country's largest will writer and one of the UK's top probate providers, giving families support not just at the funeral, but before and after as well.Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end of life care. Here to help, whenever you need.FCA StatementWe're regulated by the FCA, so some roles may be subject to background checksEquality, Diversity and Inclusion StatementWe know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you.
And if there's anything you need to make the process more accessible, please let us knowAny unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.TPBN1_UKTJ