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Training and Workforce Management Administrator, Bristol
Client: Serco
Location: Bristol, United Kingdom
Job Category: Other
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EU work permit required: Yes
Job Reference: 55875bb19a4e
Job Views: 12
Posted: 18.07.2025
Expiry Date: 01.09.2025
Job Description:
Location: HMP Ashfield
Working Hours / Contract Type: Part time, hours per week, permanent
Here at HMP Ashfield, we are looking for a Workforce Management Administrator to join our team. The role involves managing staff leave and scheduling, ensuring timely review and action in line with company policy, and capturing shifts on the in-house system.
Key Accountabilities:
* Managing staff leave according to the leave threshold system and serving as the point of contact for leave queries.
* Overseeing and responding to the functional inbox.
* Arranging shift swaps among colleagues and updating the system accordingly.
* Collaborating with the Detail Coordinator to agree on overtime when necessary.
* Adding training dates to staff schedules on the system.
* Updating staff information, including contact details and lateness reports.
* Contributing to performance measures, contract outcomes, and targets, including KPIs/CDIs as per personal development reviews.
* Adhering to the Code of Conduct.
What you will need:
* Strong IT skills, especially proficiency in Excel.
* Effective verbal and written communication skills with all levels.
* Collaborative team approach.
* Excellent organizational skills to manage workload and deadlines.
* High ethical and professional standards.
* Confidence and credibility.
* Ability to work efficiently in a busy environment.
* Capability to handle multiple demanding tasks simultaneously.
* Maintain professional boundaries and follow Serco's Code of Conduct and policies.
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