12-Month Fixed-Term / Secondment Our Business Support Team is the first point of contact for customers and provides vital technical and administrative support across Planning, Building Control, Land Charges, and Regulatory Services. By ensuring our systems and processes run smoothly, you'll play an important role in helping the Council meet its statutory obligations while supporting safe, sustainable, and vibrant communities. As a Business Support Officer, you will be the first point of contact for residents, businesses, and customers, responding to queries via phone and email. You'll handle requests, applications, and complaints with professionalism and accuracy, while providing clear advice and support. Building positive working relationships with officers across the services we support will be key, ensuring that queries are dealt with effectively at first contact. You'll also take responsibility for keeping records and correspondence accurate and up to date, providing a wide range of administrative support, and managing tasks such as raising invoices, processing purchase orders, reconciliation, and goods receipting. About You We are looking for individuals who are friendly, polite, and professional, with the ability to manage a varied workload and adapt to different challenges each day. Strong communication skills, attention to detail, and a collaborative approach are essential, along with a willingness to build knowledge across multiple service areas. Closing Date: Friday 10 th October 2025 Interview Date: 21 October 2025 Why Join Us? We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme. You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve. The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received. South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.