About Us:At Bromford, we believe in making a real difference in the lives of our colleagues and customers. We are passionate about delivering excellent customer service and creating a positive impact. Our team thrives on being bold, honest, and brilliant, and we are looking for someone who shares these values to join us as an Insight Advisor.
Job Purpose:As an Insight Advisor, you will play a key role in communicating with our customers, gathering valuable feedback to help us improve our services. Your insights will support our mission to help our colleagues and customers thrive.
Responsibilities:
To be successful, you’ll need to be someone who genuinely cares about people. This is not your typical office or administrator job; if you enjoy interacting with a wide range of people on the phone, and if you are motivated enough to make calls proactively to engage with customers, this is the ideal role for you. You’ll spend the majority of your time talking with customers on the phone and collecting feedback via email and text surveys about our services. You will be our technical expert on our insight and feedback system, building and maintaining surveys to ensure feedback data is accurate and robust.
You’ll be targeted in this role by the amount of quality calls you complete every day, so you must be able to manage your workload effectively whilst juggling multiple priorities. You must be self-motivated and have a proactive approach to making outbound calls.
Additionally, you will maintain and respond to emails in the insight team inbox and archive old feedback data in line with legislation. You will support colleagues with onboarding and training on the feedback system, conduct additional feedback research, and ensure timely delivery. You will also update and maintain the feedback area on our hub and website and continuously seek ways to improve our services.
Experience and Skills:
* Excellent communication skills, both on the telephone and in writing, via email.
* Ability to work efficiently in a fast-paced environment.
* Strong organisational skills and attention to detail.
* Team player with a positive attitude.
* Proficiency in updating online systems and entering data accurately.
What We Offer:
* A 4-month fixed-term contract working 37.5 hours per week.
* Flexible hours available, including evenings and weekends, to accommodate census requirements.
* You can be based from any of our main offices in Lichfield (WS13 6WA), Wolverhampton (WV10 6TB), Chipping Sodbury (BS37 6JX ) or Tewkesbury(GL20 8ND).
* A supportive and collaborative work environment.
* Opportunities for personal and professional growth.
* The chance to make a real difference in the lives of our customers.
Join Us:If you are passionate about customer service and have the skills and experience we are looking for, we would love to hear from you. Apply now to join our team and help us create a brighter future for our customers and colleagues. Please take a moment to refer to the job description.
The closing date is 23 July with interviews taking place 4 August.
This advert is subject to an early closing, depending on application volume. Therefore, we encourage you to make an early application.
If you have previous experience as a feedback advisor, feedback analyst, complaints advisor, customer care advisor, customer service advisor, or something else similar, it would be great to hear from you.
About us
We’re part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.
We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.
But we’re only just getting started.
Through place-based working, our people build progress from the ground up. You’ll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.
And we’ve created a thriving place of our own – giving brilliant people like you the tools and opportunities to build a future.
With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our DNA (https://www.bromford.co.uk/careers/working-for-bromford/).
We’re a place for people determined to make a difference.
Bromford. A place to make your own.
Diversity Statement
We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.
We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.
Great Place To Work Certified
Bromford have once again been certified as a Great Place To Work (Nov 24 – Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK’s Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.
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