What's in it for you
* Employee discounts after 3 months, such as:
* A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
* A Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
* 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals throughout the year.
* Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
About the role
We are seeking an experienced Part Time Sales Order Processor / Administrator to join our team. The ideal candidate will be responsible for processing sales orders, providing administrative support, and helping to ensuring the smooth running of our Kingswinford depot.
You will be responsible for
Taking and processing orders by telephone, from sales representatives, by e-mail and via bespoke food and beverage platforms such as F & B, Swiftcloud and Procure Wizard.
Advising customers on out-of-stock items and providing replacement items.
Liaising with customers, drivers, and the transport manager to ensure timely deliveries
Coordinating with the London depot on required stocks and upcoming deliveries by Maddex and daily couriers.
Organising last-minute couriers for customers who need additional stock outside their normal delivery day.
Invoicing orders picked by our warehouse operators.
Complete daily route planner.
Logging in bound invoices and returns notes
Logging any credits required.
Ensuring all delivery paperwork has been returned at the end of the day, including proof of delivery, and that shortages are investigated.
Log fuel receipts and any petty cash spend.
Contacting buyers about stock issues and creating the daily out of stock list.
Processing of free stock, samples and collections for buyers and account managers.
Scanning and filing of all invoices, and transition to archive space when required.
Dealing with general customer queries about orders, pricing and deliveries.
You will need
Experience as a Sales Order Processor / Administrator or similar role
Strong attention to detail and the ability to multitask.
Excellent communication and customer service skills.
Evidence of taking complex orders in past roles.
Proficient in Microsoft Office Suite, especially Excel.
Able to remain calm under pressure.
Ability to work independently and as part of a team.
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