Ellmans is a family run business with a friendly team who care about offering a personal service when it comes to letting homes and managing properties.
We are looking for an experienced Residential Block Property Manager to join our team of professionals, so if you are seeking an exciting new challenge with a growing business we would like to hear from you. Our ideal candidate will:
* Be ATPI or MTPI qualified, or working towards this (we can support training if needed)
* Hold a full clean UK driving license
* Have at least one years' experience in residential block management
* Have strong knowledge of the Section 20 process and experience of managing repairs and works projects
* Be confident in handling client-facing situations and meetings
* Demonstrate the capability to manage finances and budgets
* Have excellent IT Skills in particular Microsoft Office (Excel, Word, etc)
* Be able to work independently and as part of a team
* Have excellent problem-solving/negotiation skills and attention to detail
* Be approachable, a good communicator and professional
What we offer you?
Ellmans champions work-life balance, family friendly policies and wellness at work. We offer a competitive remuneration package with extra benefits e.g. private medical insurance, employee support programme, additional company leave days, wellness days and your birthday off every year. We also offer personal and professional development including financial support to those who are in training for their professional qualifications. A company car is available for business use during office hours.
Block Property Manager Job Description
Job Purpose
As Residential Block Property Manager you will be responsible for managing a designated property portfolio to ensure high levels of owner satisfaction, quality service and agreed objectives are met.
Take full responsibility for day to day property portfolio management, insurance issues, negotiate renewals, progressing claims and liaison with brokers and loss adjusters.
Project manage complex programmes of repairs/works.
Manage budgets and liaise with accounts manager.
Contribute to continuous improvement within the Company.
Main Responsibilities / Duties
Manage own property portfolio to ensure high levels of owner satisfaction and agreed objectives are met.
Build the reputation of the business.
Build positive working relationships with owners, lease holders, contractors and other agencies to ensure retention and the good reputation of the business.
Deal with all day to day insurance queries and claims for designated properties, organise quotes, rebroking and liaise with loss adjusters.
Manage service charge budgets, financial forecasts, prepare and present client year end reports.
Regular inspections, arranging programme of repairs or major works as necessary, working with contractors to establish programme of maintenance/repairs, manage contractors to deliver the works programme. Liaise with surveyors to inspect and report back on issues arising
Ensure compliance with statutory consultation procedures.
Manage maintenance contracts.
Dealing with assignments, notices and requests for alterations.
Dealing with arrears, breaches of lease terms and disputes between neighbours.
Co-ordinate EICRs and Fire Risk Assessments and other Health & Safety reviews on assigned property portfolio.
Organise fire precautionary works/EICRs following receipt of fire risk assessment reviews.
Organise parking patrols and permits.
Download Land Registry documents.
Progress Section 20 notices and articles of association.
General administration and communication to support the smooth functioning of the property portfolio.
Prepare agreements/contracts and other relevant written correspondence. Where possible interpret leases when questions/queries arise.
Represent the Company at AGMs/functions. the
Work with contractors to establish programme of maintenance/repairs, manage contractors to deliver works programme.
Booking inspections and carrying out inspections/preparing reports.
Updating of specific areas of the property management database.
Dealing with management enquiries for sales of flats.
Prepare and present annual budgets and reports to owners and lease holders.
Attend occasional meetings as the company's representative.
Negotiate renewals of various contracts e.g. gas.
Participate in front of house service e.g. phone calls, emails, visitors etc.
General administration and communication to support the smooth functioning of the property portfolio.
Preparing agreements/contracts for approval of BPM Team Leader/Manager and other relevant written correspondence.
Ensuring compliance with statutory and contractual obligations.
Prepare new agreements and lease extensions for approval by BPM Team Leader/Manager and associated negotiations with all parties.
Ensure own knowledge and skills are up-to-date and relevant to the requirements of the role.
Final Statement
The duties and responsibilities highlighted in this Job Description are indicative and may vary over time. Post holders are expected to undertake other duties and responsibilities relevant to the nature, level and scope of the post and the grade has been established on this basis.
PERSON SPECIFICATION
Qualifications & Experience
· Full clean UK driving licence
· GSE in English and Maths or equivalent
Microsoft word and excel intermediate or equivalent experience
ATPI or MTPI qualified, or working towards this
Knowledge & Skills
Knowledge of local property market and property management in general
Successful track record working in the Block Management Industry
Excellent IT skills, in particular MS Systems.
Problem-solving skills..
Negotiation skills.
Personal Attributes
· Effective communicator.
· Strong customer focus.
· Professional with a strong work ethic.
· Good organisational skills and the ability to juggle multiple work tasks simultaneously.
· Ability to handle difficult people in a professional manner.
· Excellent Team Player.
· Proactive and demonstrates a "can do" approach.
· Resilience, able to remain calm under pressure.
· Smart professional and personal presentation.
· Willing to learn from others.
· Self-motivated.
· Ability to work unsupervised.
Job Type: Full-time
Pay: £32,000.00-£34,000.00 per year
Benefits:
* Company car
* Company pension
* Free parking
* Health & wellbeing programme
* Sick pay
Experience:
* Block Property Management: 1 year (preferred)
Licence/Certification:
* Full clean UK driving licence (preferred)
Work Location: In person