Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager you’ll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient and of a high quality and taking on a number of projects across our network to drive productivity.
Key job responsibilities
* Create & oversee and drive a culture of safety and wellbeing
* Analyze and implement changes to keep quality and productivity at a consistently high level
* Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility
* Analyze shift performance against relevant business objectives and put in place actions to improve our operational excellence
* Work collaboratively with management-level colleagues to standardise shift practices
A day in the life
You’ll work on a night shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide‑scale operational contingency tasks. You’ll also be a role model and mentor to new managers.
About the team
Amazon Logistics or AMZL handles last‑mile delivery duties in partnership with third‑party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts like Amazon Fresh, Prime Now, and Amazon Restaurants.
Relevant experience
* Experience in people management
* Communicating with a wide range of stakeholders, including peers and leadership
* Using data or anecdotal evidence to influence business decisions
* Advanced proficiency in verbal and written English and local language
* Experience with Lean Six Sigma and Kaizen techniques
Experience in another logistics environment
Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
Required Experience
Manager
Key Skills
* Sales Experience
* Direct Sales
* Retail Experience
* Hospitality Experience
* Management Experience
* Process Improvement
* Outside Sales
* Team Management
* Kaizen
* Leadership Experience
* Public Speaking
* Supervising Experience
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Employment Type: Full‑Time
Experience: years
Vacancy: 1
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