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Lead a high-impact community services team

Gateshead
Citizens Advice
Service
Posted: 11h ago
Offer description

Help shape a service that changes lives every day

We’re looking for an inspiring, people-focused Team Leader to join our Team and help shape a service that delivers real impact.

If you’re passionate about leading people, improving services, and making a meaningful difference in your community, this is an exciting opportunity to take the next step in your career.


About The Role

As Team Leader, you’ll play a key role in ensuring our advice services are responsive, effective, and delivered to the highest standards. You’ll lead and support a dedicated team, helping them succeed while ensuring excellent outcomes for clients.

This is a varied and rewarding role, combining leadership, coaching, performance management, compliance, and service improvement, all within a flexible and accessible seven-day service.


What you'll be doing

* Lead and support a dedicated team, helping them succeed while ensuring excellent outcomes for clients, delivering services across seven days, including late opening hours.
* Build a positive team culture where people can develop and grow, creating a strong and supportive working environment, driving performance and building collaborative working practices across the wider services within the charity.


What We’re Looking For

* Experience managing staff and/or volunteers
* Strong coaching and performance management skills
* Ability to give constructive feedback with confidence and empathy
* Experience analysing data and producing reports
* Ability to work effectively within hybrid teams


What you need to know

* Full time hours
* Start date: 29th June 2026
* Safe Haven operates between 3pm-11pm Monday - Sunday

If you’re ready to lead with purpose and help shape high-quality community advice services, we’d love to hear from you.

Apply today and help us make a difference where it matters most.

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