Job summary
The team at Mendip Vale Medical Group (MVMG) delivers a Partner led service across Bristol, North Somerset and South Gloucester. Serving around 85,000 patients across 10 sites we have a high calibre workforce delivering innovative care.
MVMG are looking for a further Access Administration Officer to join our friendly team.
As an Access Admin officer you will support the delivery of safe and effective care of patients through the appropriate management of appointment booking templates to meet the needs and demands of patients. The role does require the successful candidate to start work at 7:30am.
Job details
* Date posted: 24 November 2025
* Pay scheme: Other
* Salary: £12.64 to £15.70 an hour
* Contract: Permanent
* Working pattern: Part-time
* Reference number: A0219-25-0050
* Job location: Pudding Pie Lane, Langford, BS40 5EL
Main duties of the job
Working as part of a team the post-holder will assist in updating appointment booking templates and the scheduling/rescheduling of appointments via direct patient contact as well as text, email etc. to ensure patients are able to access the appropriate service or healthcare professional in a courteous, efficient and effective way. You will be required to provide a high standard of patient focused service, pro-actively communicating relevant information between patients and their healthcare professional.
About us
As a high-achieving and well-organised practice, we embrace a Multi-Disciplinary Team approach to care provision.
Changes made from merging and working more effectively have enabled us to make investment into our buildings, making our estate one of the newest and brightest in the south west.
Job responsibilities
Working in conjunction with the Access Manager and wider practice team you will support the delivery of safe, effective care of patients through the appropriate management of appointment booking templates to meet the needs and demands of patients across the Groups multi-disciplinary team.
You will be responsible for ensuring that all tasks are completed in a profitable, efficient, safe and effective manner. The post-holder will effectively communicate with the wider team, supporting new ways of working through innovation.
The post-holder will also work alongside the wider Administration Officer team to provide administrative and project support across a wide range of functions as deemed necessary.
The Access Administration Officer will develop good working relationships with:
* Patients, service users and customers
* GP, nurses and other surgery staff
* Other providers who work with the Surgery and the reports team
Person specification – Experience
* Experience of administration roles in the NHS
* Experience / knowledge of managing demand and capacity and appointment booking systems
Qualifications – Essential
* NVQ3 in Administration or equivalent or working towards.
* Evidence of continued learning/personal development in relevant field
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Mendip Vale Medical Group
Pudding Pie Lane
Langford
BS40 5EL
https://www.mendipvale.nhs.uk/
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