Our Public Sector client based in Leeds, requires 3 Administrators to join their busy Taxi & Private Hire Licensing Team.
The roles are due to run through to March 2026.
The hourly rate for the positions is £13.69 per hour and due to the nature of the work candidates are expected to be office based as this is a customer service-based role.
The main purpose of the role is to provide a face-to-face counter service to process taxi and private hire driver applications.
Duties and responsibilities will include:
· To deal with and resolve most enquiries on a drop in or appointment basis, at a counter or in a meet and greet (floor walking) environment.
· To be responsible for processing new licence applications or the renewal of licences and Permits.
· To handle, process and balance cash and cheques received while processing licence applications and issue receipts.
· To deal with telephone enquiries and respond to emails and letters from the public, trade, outside agencies and other Council departments.
· To communicate effectively with internal & external customers and colleagues in relation to work undertaken & be well informed on all current policy and conditions.
· To ensure effective, timely and efficient input to the licensing system to maintain accurate records and track progress of work.
· Undertake appropriate checks in accordance with the 'fit and proper' and safeguarding procedures and guidelines, including criminal record checks via the Disclosure & Barring Service (DBS), to ensure accurate application submissions are made.
· To use IT applications and information systems effectively to deliver tasks.
Candidates will require Customer Service Skills as you will be required to potentially chase documents and have a strong clear telephone voice. Confidentiality is key and a good understanding of GDPR, as you will be handling personal data and documents.
This role is subject to an Enhanced DBS.
Please apply in writing to (url removed)
Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business