About The Role
UNLOCK YOUR BEST WORK LIFE
+ MAKE A DIFFERENCE FOR EVERY PATIENT
As our Administrator at Practice Plus Group MSK & Spinal Service, Lincolnshire you will provide a comprehensive administration service to the unit ensuring that all patients are treated in a professional and courteous manner, endorsing the patient‑centred approach of the team.
This is a full‑time role working 37.5 hours a week, Monday to Friday 9 am to 5 pm based at North Hykeham, Lincoln.
What you’ll be doing
* Ensure data confidentiality is maintained at all times
* Contact patients within scheduled times to book their appointments
* Ensure all relevant information regarding their appointment is sent to patients
* Update patient administration electronic records to reflect patient contact
* Answer the telephone and deal with patient or customer queries
* Monitor and clear administration task lists to ensure the service meets its performance targets
* Answer email queries from external customers or colleagues
* Direct discharges to the appropriate service
* Contribute to the team objective of meeting all Key Performance Indicators (KPIs)
* Maintain the Health and Safety and cleanliness standards in the office
* Prepare and transport outgoing post daily (on site at Business Park)
* Maintain compliance with mandatory training
* Provide any other administrative support tasks as required
What we’ll look for in you
* Previous administration experience in a similar setting
* Competent data entry ability
* Sound knowledge and understanding of IT and software packages (Word/Excel)
* Excellent communication skills (written and phone)
* Ability to prioritise and work on own initiative
Flexibility, belief in teamwork, and the ability to use initiative, follow instructions and prioritise a busy workload are also important.
What you can expect in return
* A salary of £24,804 per annum
* Work 37.5 hours per week
* An extensive range of wellbeing and lifestyle benefits
* Working within a friendly and supportive team
* The support you need to grow in your role and continue your professional development
* 25 days holiday increasing with service up to a maximum of 28 days plus bank holidays
If you have any questions, contact sarah.melder@practiceplusgroup.com
We will contact all shortlisted candidates but note that Practice Plus Group retains the right to remove the advert prior to the closing date if a suitable candidate is appointed. Our employment offers are subject to receipt of satisfactory pre‑employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities.
Applicants must have the right to work in the UK; we are unable to provide any type of sponsorship.
#J-18808-Ljbffr