Sewell Wallis is recruiting a permanent, full-time, experienced Credit Control & Query Resolution Administrator for a thriving company based in Harrogate, North Yorkshire. The role requires excellent customer service skills as you will work closely with your key accounts, developing good working relationships to ensure that transactions run smoothly and any queries with customer's accounts are swiftly resolved to ensure no delays to payment. What will you be doing? Building good working relationships with customers based on respect and trust Quickly raising any issues affecting expected payments with customers and agreeing resolution, to ensure payments are made on time Communicating any issues with Customer payments to Sales Operations and following up to ensure successful resolution Chasing overdue accounts by telephone and email Chasing payment of resolved queries Providing regular updates on progress of overdue accounts and escalating any issues preventing collection Pursuing overdue accounts and recommending and submitting seriously overdue accounts for legal action Recording and maintaining accurate customer records Achieving company targets for the reduction of debtor days and cash collection performance Understanding of queries raised and process of how to resolve issues Resolution of queries in a timely manner to ensure query value and volume are kept to a minimum Administrative and reporting duties as required for...