We are a proud family business trading as Cash Converters, having grown from a single-store franchise to a thriving network of 26 stores. Our success is built on our commitment to our people — our store teams are at the heart of everything we do. We are honoured to have been recognised as Employer of the Year 2025 at the National Pawnbroking Awards.
Overview
We are seeking a dynamic and experienced Area Manager to oversee operations across our stores in East London and Essex.
This is an exciting opportunity for a motivated leader to drive performance, support store teams, and contribute to the continued success of a fast-growing and award-winning organisation.
A generous company bonus scheme is included as part of this role.
Previous experience within the Pawnbroking Industry would be advantageous.
Key Responsibilities
* Lead and support store teams across multiple locations, ensuring exceptional performance, customer service, and compliance.
* Develop and implement operational strategies to achieve business goals and enhance service delivery.
* Monitor and analyse key performance indicators (KPIs) to ensure continuous improvement.
* Foster a positive and engaging work environment — motivating, coaching, and developing staff at all levels.
* Ensure full compliance with company policies, FCA regulations, and health & safety standards.
* Manage budgets, resources, and schedules effectively to maximise efficiency and control costs.
* Identify opportunities for growth, expansion, and operational improvements within the area.
Requirements
* Proven experience in managing and leading multi-site or large team operations.
* Demonstrable leadership skills with the ability to inspire, motivate, and develop others.
* Excellent organisational and time management skills with the ability to manage multiple priorities.
* Strong communication and interpersonal skills, with the ability to build effective working relationships.
* Solid understanding of operational processes within a retail, financial, or service-based environment.
* Proactive, results-driven approach to problem-solving and decision-making.
* Relevant management qualifications or equivalent experience are desirable.
Join Our Team
This role is ideal for an ambitious, hands-on leader who is passionate about people, performance, and operational excellence. If you’re ready to make a real impact and grow with a successful, family-driven organisation, we’d love to hear from you.
Salary £50-£60K
Job Type: Full-time
Benefits:
* Company car
Work Location: In person