Join our team at M&S as a Customer Assistant in our café, where you\'ll become a champion of our delightful food and drink offerings, offers, and services. We\'re seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers. You\'ll be a brand ambassador who’s ready to recommend and promote our delicious café menu. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
Responsibilities
* Serve our customers efficiently and brilliantly well – on the shop floor and at service points
* Deliver “best in town” standards through presentation standards, availability and keeping the store clean and tidy
* Utilise all digital tools and communication channels to do the job
* Share customer and colleague feedback to help us do things better
* Share knowledge and experience with colleagues to support others in building skill and confidence
* Own their own learning & development and proactively access digital learning solutions
* Know the daily sales targets, priorities, promotions & selling opportunities
* Have great product knowledge to sell and recommend our products and services
* Proactively engage with customers to understand their needs and make recommendations
* Understand the store priorities and their part to play
* Complete tasks with pace and in line with SOPs
* Minimise cost and waste through good process practice
* Follow safe and legal working practices
Qualifications and capabilities
* Being digitally confident is essential. You\'ll utilise our digital tools, such as our digital menus and in-store devices, to enhance the customer experience
* Efficiency and effectiveness are key; maintain high standards in food safety and hygiene
* Being a team player and creating an inclusive café environment
* Flexibility to work across various areas of the store and adapt to changing demands
* Understands how M&S operates, its strategy, future and the role you play
* Open to and acts on feedback; sets personal performance objectives with the line manager
* Takes accountability for planning and managing own work to meet objectives
* Curious, asks questions to challenge the status quo
* Clear and simple communication of intentions
* Resilient to change and able to recover from challenges
* Builds positive relationships by listening and connecting with people
* Demonstrates good knowledge of VM principles and product knowledge
Additional information
* Location: Harrogate, England, United Kingdom
* Employment type: Part-time
* Seniority level: Entry level
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