Join to apply for the Business Centre Coordinator role at Olympus EMEA
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Join to apply for the Business Centre Coordinator role at Olympus EMEA
* Shall implement and work to all applicable regulatory and quality requirements as stipulated within the KeyMed Quality Manual, Quality Policy, and Quality Objectives.
* Shall implement and work to all applicable Health, Safety and Environmental requirements as stipulated within the HSE Manual, HSE Policies, and HSE Objectives.
* Effective communication with customer & related OKM departments
* Monthly video calls with key customers.
* Order entry and customer backorder maintenance.
* Manage returns and credits
* Record and resolve customer dissatisfactions.
* Attending daily operations meetings
* Run and provide feedback on delivery performance KPIs
* Provide holiday cover and team support
* Will undertake any assignment or duty as required by business needs.
* Minimum 3 GCSE passes at grade C or above - essential
* Minimum 1-year experience in a customer facing environment. - essential
* Basic understanding of Microsoft Excel.
* Knowledge of SAP- preferable
* Happy to work in a small team and positively contribute towards team culture
* Patient Focus - We put patients at the heart of everything
* Integrity - We do the right thing
* Innovation - We look for new ways to make things better
* Impact - We take accountability and get things done
* Empathy - We care for one another and work together
* In addition to a competitive salary, you will receive a generous annual leave entitlement
* You will be eligible to receive private medical cover
* Comprehensive company pension scheme
* You will receive an annual health check with BUPA, funded by us
* Employee Assistance Program to support your health, mental and emotional-wellbeing
* At our HQ, we have a subsidised staff restaurant and free parking
* Other benefits include discounted gym and wellness memberships, cashback and discounts with major UK retailers
Your Responsibilities
Responsibilities
* Shall implement and work to all applicable regulatory and quality requirements as stipulated within the KeyMed Quality Manual, Quality Policy, and Quality Objectives.
* Shall implement and work to all applicable Health, Safety and Environmental requirements as stipulated within the HSE Manual, HSE Policies, and HSE Objectives.
* Effective communication with customer & related OKM departments
* Monthly video calls with key customers.
* Order entry and customer backorder maintenance.
* Coordinate daily shipping schedules
* Manage returns and credits
* Record and resolve customer dissatisfactions.
* Attending daily operations meetings
* Run and provide feedback on delivery performance KPIs
* Participate in Continuous Improvement activities
* Provide holiday cover and team support
* Will undertake any assignment or duty as required by business needs.
Your qualification
o Minimum 3 GCSE passes at grade C or above - essential
o Minimum 1-year experience in a customer facing environment. - essential
o Basic understanding of Microsoft Excel.
o Knowledge of SAP- preferable
o Happy to work in a small team and positively contribute towards team culture
Your competencies
* Patient Focus - We put patients at the heart of everything
* Integrity - We do the right thing
* Innovation - We look for new ways to make things better
* Impact - We take accountability and get things done
* Empathy - We care for one another and work together
Your Benefits
* In addition to a competitive salary, you will receive a generous annual leave entitlement
* You will be eligible to receive private medical cover
* Comprehensive company pension scheme
* You will receive an annual health check with BUPA, funded by us
* Employee Assistance Program to support your health, mental and emotional-wellbeing
* At our HQ, we have a subsidised staff restaurant and free parking
* Other benefits include discounted gym and wellness memberships, cashback and discounts with major UK retailers
Further Information
Valuing diverse perspectives and lifestyles is closely aligned with our core values. We would therefore like to encourage all candidates to apply - regardless of gender, nationality, ethnic and social origin, religion, age, disability, sexual orientation, marital status, identity or conditions and restrictions which cannot be shown.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative
* Industries
Medical Equipment Manufacturing
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