The Admissions and Administration teams provide front-line customer service to a wide range of audiences, including students, parents/carers, employers, tutors, and other key stakeholders. The successful candidate will work closely with the Admissions and Administration Coordinator to deliver a timely, accurate, and high-quality service to customers and service users across the organisation. To succeed in this role, candidates should have demonstrable experience and skills in: Delivering exceptional customer service Working in an administrative, clerical, or secretarial capacity Managing large volumes of data with strong attention to detail Responding effectively to shifting priorities The role involves working on a variety of key administrative tasks that evolve across the academic year. Therefore, the ability to manage multiple projects and balance competing priorities is essential. We are looking for someone with a positive approach to teamwork, a friendly and professional manner, and the ability to work collaboratively as well as independently on specific tasks. You should be enthusiastic about education and supporting learners. Experience working with student information systems or database platforms (e.g. ProSolution or similar systems) would be an advantage, though full training will be provided. The successful candidate will be a fast learner with excellent attention to detail. While full training will be provided, strong IT skills are essential. This is a full-time post (37 hours per week, Monday to Friday), with occasional requirements to support open days and evening events throughout the year. The role will be primarily based on-site, with flexibility to work across different campuses or locations as required. Key Duties and Responsibilities Maintain accurate records of student enquiries, applications, and enrolments. Provide clear advice and guidance to students, staff, and external partners. Respond promptly to enquiries by phone, email, and in person. Support application and enrolment processes and assist with learner funding and support plans. Ensure timely and accurate updates on student absences, withdrawals, and progression. Deliver excellent front-line customer service to all stakeholders. Liaise with curriculum and support teams to resolve student queries and provide updates. Refer students to specialist staff or external agencies where appropriate. Contribute to organisational activities such as data checks, reporting, exam submissions, and meeting administration. General Responsibilities Participate in key organisational events and team activities. Maintain a strong commitment to health and safety, equality, diversity, and safeguarding. Engage in ongoing training and professional development. Carry out additional duties as required by management. Connect2Employment is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Employment is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.