Administrator / Receptionist
Location: BUPA London West End Health and Dental Centre, 53 Mortimer Street, London W1W 8HR
Contract: Permanent – Full Time – 40 hours a week
Hours: Monday to Friday with occasional Saturdays. Shifts: 7:00am to 4:00pm, 8:00am to 5:00pm, 9:30am to 6:30pm, and 11:00am to 8:00pm (Tuesday only) on a rota basis.
Salary: up to £29,300 per annum, plus benefits
Closing Date: Tuesday 2nd December 2025
Key Responsibilities
* Fully conversant in all areas of Reception; either Main Reception or other areas where patients are "arrived" in a department
* Actively meet and greet patients and visitors in a warm, respectful, and courteous manner at all times, contributing to the promotion and improvement of the clinic
* Issue medical record numbers, front sheets, labels, make up medical records and other administrative documents as required
* Provide efficient and effective administrative support during users' clinics, tests, or procedures
* Deal with letters of guarantee and liaise with insurance companies and embassies as required
* Respond to all enquiries or redirect enquiries to the correct departments when needed; manage reception queries and complaints in a courteous and timely manner
* Ensure that all staff and patients are fully aware of charges, ascertain methods of payment and call the appropriate companies for guarantee letters or insurance as required according to departmental procedures
* Make follow‑up bookings for patients after the appointment
* Assist patients with booking further tests or consultations
Key Skills / Qualifications
* Administration experience
* Proven experience of delivering customer services to an exceptionally high standard
* Good communication and strong interpersonal skills
* Excellent telephone manner
* Excellent organisational skills and attention to detail
* Able to work on own initiative, prioritise work and meet deadlines
* Good time‑keeping but prepared to be flexible
* Ability to work under pressure and remain calm
* Natural ability to empathise with patients and demonstrate genuine care
Benefits
* 25 days holiday per year, increasing with length of service, with option to buy or sell
* Bupa health insurance as a benefit in kind
* An enhanced pension plan and life insurance
* Support with travel costs via a season ticket loan or cycle2work
* Various other benefits and online discounts
Why Bupa?
Bupa is a health insurer and provider with no shareholders – our customers are our focus. We are driven by the purpose of helping people live longer, healthier, happier lives and making a better world. We encourage all of our people to “Be you at Bupa”, champion diversity and understand the importance of representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. We aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role and will provide reasonable adjustments during recruitment.
Time Type: Full time
Job Area: Administration
Location: Clinic & Dental – West End
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