Retail and Cafe Manager – Stirling Community Hospital
Join to apply for the Retail and Cafe Manager – Stirling Community Hospital role at Voluntary Action LeicesterShire (VAL).
Salary: £24,023 per annum
Location: Stirling Community Hospital, Stirling, FK8 2AU
About the Role
Royal Voluntary Service hospital cafés, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of healthy food choices. Our customers love that the money spent with us funds volunteer action in hospitals and the community.
Job Details
We have an opportunity for a Retail and Cafe Manager to join our team at RVS, Stirling Community Hospital, Stirling, FK8 2AU. This is a part-time, permanent position. The salary is £13.19 per hour (FTE £24,023 per annum).
Responsibilities
* Oversee all aspects of the store’s operations, including stock control and staffing, to ensure smooth day-to-day functioning.
* Meet or exceed the agreed P&L budget; monitor performance and adjust costs as needed.
* Maintain exceptional store standards and provide friendly, helpful, and efficient customer service.
* Ensure compliance with statutory standards including Health and Safety, Food Hygiene, Data Protection, and Financial controls.
* Lead by example to create a positive volunteer experience; motivate and engage volunteers and employees through effective communication.
* Provide coaching, mentoring and training to the team in line with Royal Voluntary Service Policies and Procedures.
* Manage team performance, recruit and coordinate volunteers and employees to meet operational requirements.
* Utilise management reports to monitor performance and identify opportunities for improvement and increased sales.
* Visit competitors to identify trends and provide feedback to the Retail Support team via the Area Manager.
* Collaborate with the Area Manager to develop and implement the local Retail Business Plan.
* Establish an effective working relationship with the local NHS team and provide regular performance updates to the Area Manager.
* Be flexible to attend out-of-hours training as required.
What You'll Bring
* At least two years’ management experience.
* Experience in a retail or café environment (minimum two years).
* Cash handling experience (at least two years).
* Proven leadership and people management skills; ability to motivate a team.
* Experience working with volunteers is advantageous.
* Knowledge of Food Safety & Health & Safety procedures is advantageous.
* Good understanding of EPOS / till systems.
* Proficient in IT systems (e.g., Microsoft Office, Email) at a basic level.
* Knowledge of general administrative processes.
* Ability to remain calm and professional in a fast-paced environment.
* Strong customer service skills and clear, effective communication.
* Strong planning, organizing, delegating and prioritising abilities.
* Flexibility to meet the needs of the business and to attend out-of-hours training if required.
* Willingness to undertake training and continuing professional development.
* Good literacy and numeracy skills.
Job Responsibilities
* Oversee all aspects of store operations, including stock control, staffing and day-to-day functioning.
* Aim to meet or exceed the Profit and Loss (P&L) budget; monitor performance and adjust costs as needed based on turnover.
* Maintain high store standards and a safe, clean, organised environment; provide friendly and efficient customer service.
* Ensure compliance with statutory standards, including Health and Safety, Food Hygiene, Data Protection and Financial controls.
* Lead by example to create a positive volunteer experience; motivate and engage volunteers and employees through effective communication.
* Provide coaching and training to the team to ensure compliance with policies and procedures.
* Implement processes to manage team performance and drive improvement.
* Recruit and coordinate volunteers and employees to meet operational requirements.
* Use management reports to monitor performance and identify opportunities for improvement and efficiency.
* Regularly review competitors to identify trends and take appropriate action; provide feedback to the Retail Support team via the Area Manager.
* Collaborate with the Area Manager to develop the Retail Business Plan and implement it locally.
* Establish an effective relationship with the local NHS team and provide regular performance updates to the Area Manager.
* Be prepared to work flexible hours aligned with store trading hours.
Benefits
* Salary of £13.19 per hour (FTE £24,023 per annum)
* 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
* Ten weeks’ company sick pay following probation
* A great pension scheme
* 2 x Salary Death in Service Benefit, subject to qualification
* Enhanced Family Leave schemes
* Employee benefits package with access to discounts and cashback
* 24-hour doctor line, dental/optical and other therapies support
* Free confidential employee assistance programme with counselling sessions
* Extensive online and on-the-job training
* Opportunities to discuss flexible working and develop new skills
* The chance to make a positive impact on lives, communities and society
If you have the skills and experience to become our Retail and Cafe Manager, please click “apply” today. The closing date is 21 November 2025, but we reserve the right to close the vacancy early if sufficient applications are received.
Join Royal Voluntary Service to help change lives, communities and society. Other organisations may call this role Retail Manager, Café Manager, Store Manager, or similar titles.
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