Pay: £35,000.00-£40,000.00 per yearJob Description:We are looking for a knowledgeable and customer-focused Dynamics 365 Business Central (formerly NAV) Support Technician to join our growing team. You will play a key part in supporting our Business Central environment, providing functional and technical assistance to end-users, resolving system issues, and helping drive improvements across our ERP landscape.This role is ideal for someone who enjoys problem-solving, understanding business processes, and working closely with both IT and operational teams.Key ResponsibilitiesUser Support & Issue ResolutionManage day-to-day support tickets (incidents and service requests).Diagnose and resolve issues relating to Business Central modules including Finance, Sales, Purchasing, Inventory, and Manufacturing.Escalate complex cases to Microsoft or implementation partners when required.System Configuration & MaintenanceCarry out basic system configuration, setup changes, and parameter adjustments.Support integrations with related systems such as Power BI, Power Automate, and CRM tools.Participate in system upgrades, testing cycles, and deployment activities.Process ImprovementAnalyse existing business processes and recommend enhancements using Business Central capabilities.Document system configurations, workflows, and customisations.Training & DocumentationProduce and maintain user guides, knowledge base articles, and process flow documentation.Deliver user training and onboarding sessions to ensure efficient system adoption.CollaborationWork closely with developers to capture requirements for enhancements and custom features.Partner with Finance, Operations, and IT teams to support data accuracy and smooth business operations.Skills & ExperienceERP Functional KnowledgeExperience in one or more Business Central/NAV areas:Financial Management (GL, AR/AP, Fixed Assets, Cash Management)Sales & Purchase Order ProcessingInventory & Warehouse ManagementJob Costing / Manufacturing (advantageous)Technical SkillsMicrosoft Dynamics 365 Business Central / NAVBasic understanding of AL language (preferred)Familiarity with Power BI or Power Automate (a plus)SQL queries for troubleshootingReport customisation (RDLC / Word layout)Experience using ticketing systemsAzure DevOps for deployment and release trackingQualificationsIdeally a degree in Information Systems, Accounting, or a related discipline.Preferably certified in:Microsoft Certified: Dynamics 365 Business Central Functional Consultant AssociateMicrosoft Certified: Power Platform FundamentalsSoft SkillsStrong analytical and problem-solving skillsSolid understanding of accounting and operational workflowsExcellent communication and documentation skillsAbility to manage and prioritise multiple tasksCustomer-focused approachCareer ProgressionWe offer a clear development pathway:Support Technician → Senior Support Consultant → Functional Consultant → ERP Solution ArchitectYou can also specialise in Finance, Supply Chain, or Technical Consulting (AL development).BenefitsWe pride ourselves on offering a supportive, flexible, and family-focused work environment, with benefits including:Hybrid working - minimum 3 days working in the Sale officeFlexible working plus buy/sell holiday scheme and your birthday offCycle Scheme, Tech Scheme, and Electric Vehicle Scheme Company pension with 4% employer contribution (with the option to contribute more)Profit Share SchemeAnnual Charity Challenge with employee-selected causesHealthcare/Cashback Plan for you and your childrenEmployee Assistance Programme (EAP) including counselling, wellbeing support, and discountsErgonomic home office equipment provided, including riser desksFully funded training and exams, with guaranteed study time and pay increases for certificationsRegular team events, away days, and Christmas celebrationsHigh-spec hardware, regularly refreshedFriendly, family-oriented team culture that supports a healthy work-life balance