Senior Technical Services Manager
Location: London, WC2H 8NU
Salary: Up to £63,500 per annum with up to 10% bonus
Job Overview
Responsible for leading and managing all technical services across multiple client sites, ensuring safe, compliant, and efficient delivery. The role provides strategic and operational oversight of self‑delivered and subcontracted services, maintaining asset integrity, budget control, and customer satisfaction.
Key Dimensions
* TFM contract – Corporate Segment (tenanted offices)
* 5 sites in Central London region
* Team of 6 technical staff (plus subcontractor oversight)
Responsibilities
* Lead delivery of planned, reactive, and preventative maintenance.
* Maintain statutory compliance, asset data accuracy, and lifecycle planning.
* Manage and develop CMMS (Maximo) usage and reporting.
* Provide technical support, lead investigations, and ensure service resilience.
* Motivate, coach, and develop the technical team, ensuring competence and engagement.
* Manage performance, succession, and training in line with Sodexo standards.
* Manage subcontractor performance and compliance with SLAs.
* Control technical budgets, monitor spend, and identify efficiency opportunities.
* Lead procurement and approval processes for technical works.
* Embed a strong safety culture and ensure adherence to HSEQ standards.
* Oversee RAMS, LOTO, and all Safe Systems of Work.
* Build positive relationships with client representatives and internal teams.
* Provide accurate reporting, insight, and recommendations for continuous improvement.
Key Accountabilities
* Safe, compliant, and efficient technical service delivery.
* Competent, high‑performing technical team.
* Accurate asset and maintenance data for forward planning.
* Effective budget management and cost control.
* Strong client satisfaction and contract performance.
Person Specification
* NVQ Level 4 (or equivalent) in Engineering.
* Proven experience managing technical services within FM.
* Strong leadership, problem‑solving, and communication skills.
* Knowledge of statutory compliance, engineering standards, and CMMS (Maximo desirable).
* Commercial awareness and supplier management experience.
* Commitment to safety, quality, and customer service excellence.
Benefits
* Unlimited access to an online platform offering wellbeing support.
* An extensive Employee Assistance Programme to help with everyday issues or life's larger problems.
* Access to a 24hr virtual GP Service.
* Sodexo Discounts Scheme.
* Save for your future by becoming a member of the Pension Plan.
* Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo.
* Bike to Work Scheme.
* Sodexo UK and Ireland's enhanced benefits and leave policies.
We are committed to being an inclusive employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We are a disability‑confident employer and offer a disability‑confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Seniority level
Mid‑Senior level
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