Overview
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We are hiring an Installed Base Program Leader - EMEA to identify, develop and implement projects that improve tracking, visibility, management, and monetization of our manufactured products installed at customer sites across all primary lines of business, including HVAC, Building Automation, Fire Detection and Suppression and Security. This role will optimize business processes and technology for asset tracking, data visualization, and commercialization, ensuring alignment with our global standards that deliver measurable operational and commercial results in an assigned global region.
Responsibilities
* Asset Visibility Transformation: Drive the regional implementation of our global asset tracking framework, ensuring comprehensive visibility into the location, condition, and performance of all installed base assets.
* End-to-End Process Ownership: Redesign and deploy regional cross-functional processes related to asset management and data collection, ensuring alignment with global standards and objectives. Conduct thorough assessments of current workflows and tools in the region and prioritize high-impact opportunities for improvement or tool enhancement. Oversee cross-functional project teams to execute these projects on schedule and within budget, addressing challenges as they arise. Lead the implementation of improvements in all locations in the region.
* Global Policy Liaison: Serve as a liaison and global policy expert among regional leadership teams, corporate departments (e.g., Operations, Finance, HR, IT), and senior leadership to ensure improvements are feasible, adopted, and sustained region-wide. Coordinate with compliance or quality teams to ensure that new processes meet relevant regulatory or company standards. Gather feedback from regional users and escalate improvement opportunities to program leaders.
* Data Governance & Integration: Track and enforce compliance with global data governance standards to aggregate and integrate disparate data sources.
* Performance & Value Metrics: Monitor regional KPIs to measure program success, including asset tracking, utilization, data accuracy, and reporting outcomes to regional and global leadership.
Qualifications
* Required: Proven experience in program management, business process improvement, or project management, preferably in a cross-functional environment
* Strong stakeholder management skills with the ability to influence and collaborate across various levels and functions
* Demonstrated ability to lead and manage complex projects
* Fluent in English (written and spoken)
* Excellent analytical, organizational, and communication skills
Preferred
* Certification in process improvement or project management (Six Sigma Green Belt/Black Belt or Project Management Professional)
* Comfortable working in a fast-paced, dynamic environment
* Direct experience in sales, installation or service in commercial building infrastructure (HVAC, elevator, energy) with management of customer’s installed assets
* Fluency in any other European language
Job details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Other
* Industries: Industrial Machinery Manufacturing
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