Salary: Grade K (£38,220–£40,777). Service Area: Digital Services and Systems. Stockton-on-Tees Borough Council. Fixed Term: 12 months from start of contract.
Make a real impact on how our residents and colleagues experience digital services. Are you passionate about designing high‑quality digital solutions that genuinely improve services for our communities? Do you enjoy leading people, shaping digital capability, and working in a role where no two days are the same? If so, this could be the perfect next step in your career.
Role Overview
We’re looking for an innovative and motivated Digital Solutions Lead to support Stockton-on-Tees Borough Council’s digital transformation ambitions. This hands‑on, influential role involves working closely with council services, Xentrall ICT and partner organisations to design, develop and maintain a wide range of digital tools – including AI‑enabled solutions, automation, self‑service solutions, workflows and customer‑facing processes. Your work will help reshape how thousands of people access services and how our teams deliver them.
What you’ll do:
* Lead the design, development and rollout of digital and AI‑enabled solutions.
* Integrate digital tools with core business systems to improve customer journeys.
* Configure and maintain forms, workflows, scripts, dashboards and identity management tools.
* Identify and drive opportunities for digital transformation and service redesign.
* Provide training, guidance and technical support to teams using digital customer channels.
* Use feedback and data insights to inform continuous improvement.
* Represent the service in meetings, working groups and partnerships.
About you
* Has experience designing, delivering and maintaining digital solutions, including AI initiatives.
* Can lead and motivate high‑performing teams.
* Understands the opportunities and challenges of digital technologies in a local authority context.
* Communicates confidently with a wide range of stakeholders.
* Can interpret data and insights to inform decision‑making.
* Brings creativity, problem‑solving and a strong customer focus.
* Thrives in a dynamic, collaborative environment.
Experience with local government systems, CRM/workflow tools, or integration and automation technologies is desirable but not essential.
Benefits
* A competitive salary of up to £40,777.
* Generous annual leave entitlement. Ability to purchase additional leave is also available.
* Generous Pension Scheme through the LGPS with ability to pay extra and plan for retirement.
* Access to a number of other employee benefits including learning & development opportunities, a car lease scheme, discounts at high street and online retailers, access to online GP appointments, an employee assistance programme and physiotherapy services.
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