Office-Based Customer Service Coordinator - Banbury
Salary: £25,000-£26,000 per annum Hours: 37.5 per week, Monday to Friday Holidays: 25 days + 8 bank holidays (with 5 days reserved for Christmas closure) Location: Banbury, Oxfordshire (Wildmere Industrial Estate)
Are you a confident communicator with a passion for delivering excellent customer service in a fast-paced office environment? This is a fantastic opportunity to join a well-established organisation where your contribution will be valued, your development supported, and your work will make a real impact.
About the Role
You'll be part of a friendly and collaborative team, responsible for ensuring smooth order processing, accurate data management, and professional customer interactions. From handling queries and updating CRM systems to liaising with internal departments, your role will be central to keeping operations running efficiently.
This position suits someone who thrives on variety, enjoys problem-solving, and takes pride in delivering a high standard of service. You'll be supported with structured training and a personal development plan to help you grow within the role.
Key Responsibilities
Process customer orders accurately using ERP systems
Maintain and update customer records in CRM
Respond to phone and email enquiries with professionalism and care
Coordinate with purchasing, logistics, and customer service teams
Support general office administration and reception duties
Collaborate with colleagues to meet targets and resolve issues
Adapt to evolving responsibilities in line with business needs
What You'll Bring
Experience in a customer service or sales admin office environment
Strong communication and telephone skills
Good working knowledge of Microsoft Office (Excel, Word, Outlook)
A proactive, flexible attitude and willingness to learn
Ability to work independently and as part of a team
Sound educational background
Bonus: Business administration qualification
Benefits
Employee assistance programme
Salary sacrifice pension scheme
Employee recognition platform (convert points into vouchers)
Life insurance (post-probation)
Cycle to work scheme
MotorSave scheme
Free uniform and PPE if required
Living Wage Employer commitment
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