Eligibility requirement: Applications are restricted to individuals who are currently substantivelyemployed by an NHS organisation within the East of England. Applications from anyone who does not meet this criterion will not be considered.
We have an exciting opportunity for an Emergency Preparedness Resilience and Response (EPRR) Administrator to join our small high profile team within the Essex Integrated Care Board.
The EPRR Administrator will provide dedicated administrative and operational support, working with a wider range of internal and external stakeholders to ensure the Essex Integrated Care Board's and System's readiness is compliant with statutory requirements and effective response to incidents and emergencies.
We are seeking an experienced administrator, or someone looking to take their first steps in their EPRR career. The ideal candidate will be enthusiastic and hard-working who is organised and a good communicator.
Main duties of the job
You will support on a wider range of EPRR workstreams including:
* Coordination of the organisation's on-call rota and system's weekend on-call plan
* Support the team to obtain assurance to specific risks and against the NHS England EPRR Core Standards
* Act as the team's point of contact, monitoring inboxes, phoneline and manage inquires etc
* Maintain a number of key databases and records to support evidence compliance with corporate and national requirements
* Support the team maintain the organisation's response arrangements
* Secretariat support to a range of meetings and events including organising meetings and events, preparing agendas and taking minutes
* Support the organisation and system's response to incidents and emergencies including acting as a Decision Loggist and Command Support Officer
Ideally you must be able to demonstrate experience working in an administration / secretarial role.
You must be able to demonstrate excellent ICT skills, communication skills, as well as the ability to work flexibly and as part of a team or independently.
About us
NHS Essex ICB is a statutory organisation responsible for the planning and funding of NHS services for around 1.9 million people across Essex. Our role as an ICB is to bring health and care services together, improve the health and wellbeing of our population and ensure equitable access to services and outcome for everyone. The organisations headquarters is Seax House, Chelmsford, and we operate a hybrid working model (2 office-based days) that includes working across Essex and from home. Essex ICB currently has offices in Brentwood, Harlow and Colchester, in addition to the Chelmsford HQ.
We are committed to creating an inclusive workplace that values diversity. We know that different experiences, ideas and perspectives help create a stronger and more innovative organisation that delivers better outcomes for patients. We welcome applications from all backgrounds, including people of all ages, disabilities, sex, gender identity or expression, race or ethnicity, religion or belief, sexual orientation or personal circumstances. Our policies ensure all applicants are treated fairly and consistently throughout the recruitment process, including consideration of reasonable adjustments for disabled applicants.
Please note that the organisation does not hold a sponsorship licence.
Job responsibilities
ROLE PURPOSE / SUMMARY
The proposed Essex Integrated Care Board (ICB) will be a new organisation formed through the consolidation of three ICB areas in response to the NHS's ambition to deliver a more streamlined, strategic and cost-effective model of health commissioning. The ICB will oversee the commissioning of care for the approximately 2 million people who live in Essex. Operating within a reduced running cost envelope and aligned to the new requirements of ICBs in England, the proposed Essex ICB will focus on improving population health outcomes, health equity and smarter resource allocation.
This post will be part of the Corporate Services Directorate. By working together across team boundaries, streamlining processes, adopting new approaches and embracing new technology the directorate will deliver the highest quality corporate services for the ICB, creating the conditions for its success.
The EPRR Administrator will provide dedicated administrative and operational support to ensure the Integrated Care Boards readiness, compliance, and effective response to statutory EPRR requirements and system-wide pressures. The postholder will coordinate and maintain emergency planning documentation, facilitate training and exercises, and support the operational delivery of incident response structures. Acting as a central point of contact during periods of operational pressure, they will manage communications across internal departments and external agencies, organise key meetings including Local Health Resilience Partnership activities, and oversee the System Coordination Centre and Single Point of Coordination inboxes.
The role requires accurate record-keeping for audits and assurance processes, monitoring and logging key actions, and supporting escalation processes against the OPEL framework. Handling sensitive information with discretion, the Administrator will demonstrate strong organisational and IT skills, attention to detail, and the ability to perform effectively in a fast-paced, high-pressure environment contributing to the Integrated Care Boards capacity to respond to major incidents, business continuity events, and other emergencies.
As the ICB transitions to become a leaner, more focused strategic commissioning organisation the post holder will be expected to support the Head of EPRR in delivering on the three fundamental shifts set out in the NHS 10-year plan:
* From Treatment to Prevention: Embedding preventative, personalised and population based approaches to commissioning.
* From Hospital to Community: Championing care model redesign that supports community and neighbourhood health.
* From Analogue to Digital: Enabling clinically driven transformation through digital innovation, data analytics and evidence based improvement.
KEY DUTIES AND RESPONSIBILITIES
To deliver on the job description set out above, the job holder will be expected to deliver on the requirements set out below:
Policy and service development
* Support implementation of policy and / or service developments related to urgent and emergency care
* Support team to ensure compliance with relevant ICB policies
* Completes surveys or evaluations to support project delivery
Strategy and analysis
* Helps present insights and reports relating to urgent and emergency care, drawing on complex data, that can be used to inform decision making and delivery
* Use of data and insight to contribute to reporting, including performance management, financial and quality reporting against agreed contractual or project deliverables
Planning and organisation
* Support development and delivery of project plans relating to urgent and emergency care, helping develop effective arrangements to support governance, risk management, escalations and reporting
* Support coordination of meetings and events to support delivery of project plans
* Capturing effective minutes, actions and decisions from meetings and events
* Manage competing priorities, prioritizing own resources to effectively deliver agreed tasks or projects
* Ensure accurate reporting and records management
Communications and Partnerships
* Work collaboratively, modelling inclusive, respectful and compassionate behaviours
* Supports development of high quality written and verbal briefings
* Regular use of email and phone communications to deliver administrative tasks
* Build strong, trust-based relationships across the team and ICB as needed
* Work effectively in multi-disciplinary teams to help deliver agreed projects / manage directorate
* Effective management of complex, sensitive and challenging information
Financial and resource management
* Supports monitoring of budget for unplanned care
* Supports administration for the procurement of relevant services
Team management and capability building
* Work as an effective team member, undertaking training as required
* Support the effective transition of relevant functions to new portfolios within or beyond the ICB to support the new NHS operating model, in line with the requirements of the Model ICB Blueprint
* Work collaboratively with system partners to facilitate transitional arrangements
* Maintain a focus on quality, safety and affordability during transition
* Supporting effective Information Asset Management for the team
Other
* Primarily desk-based work that requires use of visual display units, focused concentration and frequent participation in on-line or in person meetings
* Expected to be physically on site and part of a of a 7-day working rota, this may be in the ICB officer, or in a partner location as required
* Able to use software required to develop report, including ability to deliver high quality documents through Microsoft suite (word, power point, excel) SHREWD Resilience, Fresh Serv and other provider patient flow software systems.
Flexibility and evolving responsibilities
As the ICB continues to evolve, portfolios may be subject to change to reflect the needs of the organization, the health and care system and national policy direction. This may include adjustments to areas of responsibility or realignment of reporting structures.
KEY RELATIONSHIPS
The post holder will need to build constructive relationships with partners from across the health and care system. Key relationships will be with:
* Team members
* Finance business partners
* HR business partners
* Information Governance Team
* Business Managers
Person Specification
* Able to present information clearly to support decision making
* Understanding of the importance of evaluation and audits to support improvement
* Experience using proven project management tools
Personal Attributes and Values
* Personal commitment to the values of the NHS 10-year Plan, the NHS People Plan, the Nolan Principles, to championing equality, diversity and inclusion within the ICB and the wider health system
* Demonstrates professionalism, self-awareness and emotional intelligence, with an understanding of own strengths and limitations
* Excellent interpersonal and communication skills
* Able to work as part of a team and independently
* Self-motivated, confident and positive attitude, able to adapt to complex and constantly changing environments and prioritise workload within that context
* Advance IT skills in Microsoft applications and excellent keyboarding skills
Qualifications
* Diploma level qualification or equivalent level of experience in relevant role
Experience
* Experience working in an administration / secretarial role, including provision of administrative and project support and implementing administrative systems
* Experience arranging meetings, preparing agendas and delivering effective minutes from meetings
* Experience of supporting development and delivey of projects
Partnerships & Communities
* Experience working across teams and organisations in the development and delivery of projects
* Able to effectively influence and challenge within areas of responsibility, escalating appropriately where necessary
People & Culture
* A commitment to continuous improvement, organisational learning and achieving positive outcomes for all staff, patients, service users and carers - working in line with the NHS People Promise
Governance and Assurance
* Experience supporting delivery of projects that require collective decision-making
* A good understanding of effective corporate governance and the route for decision making within the ICB
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