The Operations and Technical Support Lead Officer is responsible for managing daily IT operations, ensuring system reliability, and leading the technical support team. This role serves as the key escalation point for complex technical issues and drives initiatives to improve operational efficiency and user satisfaction.
Responsibilities
* Lead & Mentor
* Oversee daily IT operations
* Act as the primary escalation point
* Manage IT asset lifecycle
* Enforce
Qualifications
* Experience =5+ years in IT Operations/System Administration, with 2+ years in a supervisory/lead role.
* Technical Skills: Strong expertise in Cloud platforms (e.g., AWS, Azure), Networking (TCP/IP, firewalls), and Server OS (Windows Server/Linux).
* Soft Skills: Excellent leadership, communication, and problem-solving abilities.
* Preferred: Knowledge of ITIL/ITSM principles.
Inclusion & Diversity
Proud member of the Disability Confident employer scheme.
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
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