Role: Branch Operations Manager
Location: Watford, Hertfordshire
Sector: Construction Supplies
Salary: £48,000-£50,000 (negotiable) + performance bonuses + benefits
Full time Branch Operations Manager position for a national distributor of construction materials based in Watford.
Operations Manager Role:
Reporting into the Branch Manager, as the Branch Operations Manager, you will be responsible for all transport and warehouse activities on the site to ensure that all operations are carried out efficiently and effectively.
You will be responsible for undertaking people management responsibilities for the team, providing leadership, coaching and development, all while monitoring and reviewing legislation related to health and safety, transport, the environment and ensuring all site activities operate within their parameters.
You will also be required to monitor and control operational costs - communicate budgets, KPI's and SLA's and ensure they are monitored and adhered to.
The Role:
As Branch Operations Manager, you will be responsible for:
Overseeing all transport and warehouse operations, supporting the Warehouse and Transport functions to ensure efficiency and effectiveness
Providing leadership, coaching, and development to the team
Monitoring and reviewing health and safety, transport, and environmental legislation
Controlling operational costs and adhering to budgets, KPIs, and SLAs Reporting directly to the Branch Manager
Key Responsibilities:
Customer Service and Performance
Support day-to-day warehouse and transport operations
Ensure sufficient resource coverage and plan for future requirements
Identify and implement process improvements
Maintain open communication channels with stakeholders
Help set warehouse strategy and objectives
Monitor and control operational costs
Generate performance reports
Lead, motivate, and conduct performance reviews for team members
Manage recruitment and address performance issues
Compliance
Ensure adherence to health and safety, environmental, and transport legislation
Maintain and update staff HSEQ training records
Deliver staff inductions and identify training needs
Oversee branch maintenance and security
Ensure proper stock rotation and quality control procedures
Maintain a clean, tidy, and safe working environment Investigate accidents and generate reports
Requirements:
Behaviours
Customer-focused with a strong 'can-do' attitude
Excellent communicator and team player
Professional, detail-oriented, and results-driven Flexible, proactive, and commercially aware
Skills and Qualifications
Experienced in people management
Strong numeracy and literacy skills
Proficient with IT, particularly MS Office
Forklift license
Knowledge of Operator License Legislation
Health and safety awareness
Salary up to £50,000 (more dependent upon experience)
Company bonus scheme
Company pension scheme and other benefits
What next?
For further information on this Branch Operations Manager position please apply online and we'll be in touch to discuss the role.
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